Accepted payment methods
Returns and exchanges
We cannot as a small business refund your purchase because the funds are immediately turned into supplies. If you contact us we can do exchanges for Items in our shop but we cannot do Cash/Credit/Paypal refunds.
I am no longer guaranteeing specific time arrival for any shipments to Italy unless extra shipping is paid for door-to-door tracking. I have shipped several packages that were lost by the postal company in Italy after leaving customs and or it took more than a month for some to arrive. Lost, remade and reshipped packages to Italy make up the highest amount of loss for my company this past year. Unfortunately I may end up canceling any orders that come in from Italy with a specific time need. I am sorry for the inconvenience.
All my items are READY TO SHIP in 3-4 weeks. Orders within the USA take approximately 7 business days to arrive once shipped. Orders outside the USA take approximately 25 business days or less, but may take longer to arrive depending on the postal service in your country.
Additional policies and FAQs
Although we will try our best to perfectly fit you please be aware that items custom sized via the mail are a bit harder to fit than items made with the customer to fit in person. We are experienced in custom fit and it's a very rare thing a garment from us has a fit issue, but please still order your garment in enough time to allow for minor adjustments at a tailor or alternations shop just in case some minor tweaking must be done. Any major fit issues we will be glad to fix for you, but minor adjustments are best left to a local shop that can fit the garment to your body in person and are rare but normal occurance. Examples of minor adjustments might include things such as: hem shorting or lengthening, tightening the side or shoulder seams by 1/4 inch to1 inch, letting a seam out a bit if the garment is too tight. We will not do minor alterations . In the extremely rare case of major alterations we will either fix the item or pay for you to have fixed locally. Major fit issues would be considered the garment totally not fitting by more than 2 inches in the bust, waist, or hip or any sewing flaw/problems with the garment or damage caused before the item arrived to you. We only except returns and refund custom sized items if we both agree that there has been a major issue since custom sized items are not easily resold. Full refunds given only after we have fully reviewed the reasons presented to us and determined them to be true and just.