DelRobaCreations
Ottawa, Canada
Shop policies
Last updated on
May 10, 2022
Welcome to Del Roba Creations, home of handmade (and pawmade) costumes, clothing, accessories and toys.
Everything in the shop is lovingly crafted by my su-purr-visor Kara and myself, and we strive to provide quality handmade items at a reasonable price. Everything is made in a smoke-free environment but obviously not pet-free since my su-purr-visior is a cat.
If you have any questions regarding these policies or anything else feel free to contact me at Del.Roba.Creations [!at] gmail.com or via my website delrobacreations.com
~ Del
Everything in the shop is lovingly crafted by my su-purr-visor Kara and myself, and we strive to provide quality handmade items at a reasonable price. Everything is made in a smoke-free environment but obviously not pet-free since my su-purr-visior is a cat.
If you have any questions regarding these policies or anything else feel free to contact me at Del.Roba.Creations [!at] gmail.com or via my website delrobacreations.com
~ Del
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
All items are final sale.
If an item is damaged due to workmanship within 30 days please contact me for a possible refund or exchange. Please keep the item and take pictures of the damage to send to me.
If an item is damaged due to workmanship within 30 days please contact me for a possible refund or exchange. Please keep the item and take pictures of the damage to send to me.
Payment
I accept payment through PayPal and Direct Checkout.
If payment is not received within 2 business days of the sale the order will be canceled.
If for some reason you need to cancel your order please contact me within 2 business days of the sale and before payment has been made. If cancellation happens after payment has been made and before the item has been shipped I will refund the payment minus any Paypal or Direct Checkout fees. Once the item has been shipped there is no cancellation of orders.
If payment is not received within 2 business days of the sale the order will be canceled.
If for some reason you need to cancel your order please contact me within 2 business days of the sale and before payment has been made. If cancellation happens after payment has been made and before the item has been shipped I will refund the payment minus any Paypal or Direct Checkout fees. Once the item has been shipped there is no cancellation of orders.
Shipping
Shipping
I ship orders through regular air mail via Canada Post or Fed-Ex (whichever is cheaper for the given item).
If express delivery, tracking, or insurance are desired please contact me for available options and price quotes before payment is made.
All in stock items will usually ship the next business day, and within 2 business days guaranteed. All custom orders will ship within 2 business days of the completion of the item.
Delivery Time
Canadian orders may take up to a week to arrive.
U.S. orders normally take 6-10 business days but may take longer due to border crossing.
International orders may take 14 days or longer;
Extra Delivery Considerations
Be aware that occasionally packages can be delayed while clearing customs in the destination country. Also, it’s important to note that some countries charge recipients duties and taxes on their shipments
Duty/Import taxes are the responsibility of the customer.
I do not refund for lost or stolen packages (if you would like insurance, please contact me to arrange it).
I am not responsible for items not received due to an incorrect address.
I ship orders through regular air mail via Canada Post or Fed-Ex (whichever is cheaper for the given item).
If express delivery, tracking, or insurance are desired please contact me for available options and price quotes before payment is made.
All in stock items will usually ship the next business day, and within 2 business days guaranteed. All custom orders will ship within 2 business days of the completion of the item.
Delivery Time
Canadian orders may take up to a week to arrive.
U.S. orders normally take 6-10 business days but may take longer due to border crossing.
International orders may take 14 days or longer;
Extra Delivery Considerations
Be aware that occasionally packages can be delayed while clearing customs in the destination country. Also, it’s important to note that some countries charge recipients duties and taxes on their shipments
Duty/Import taxes are the responsibility of the customer.
I do not refund for lost or stolen packages (if you would like insurance, please contact me to arrange it).
I am not responsible for items not received due to an incorrect address.
Additional policies and FAQs
Custom orders are welcome. Contact me with the details of what you would like made to work something out.