DemiLuCreations

I respect and appreciate my customers’ business. If you are unsatisfied with your purchase, send me a message FIRST BEFORE ATTEMPTING TO RETURN AN ITEM and I will make every attempt to resolve any issues fairly, depending on the item purchased

If you are not happy and want to return the items, please notify me within 48 hours after receiving them. You have 7 days from the date you receive your order to post the returns. In order to process your return I must receive items in same condition as received in the original packaging. Refunds are of purchase price only. Shipping fees are nonrefundable. When an item needs to be shipped back the customer pays the shipping fees to return the item to me. If a returned item gets lost in the mail, I will not be responsible for the value of the lost item. To avoid any loss you can opt to insure the item when posting it back to me. Please ship returns in a padded envelope or insulated box, and include a copy of your order invoice.

Please note: If your order has been shipped without purchasing any insurance, for any loss or damaged items and orders not received in a timely manner due to Postal Services, it's not the seller's responsibility.

I accept not only PayPal but Visa, Discover, MasterCard, and American Express through PayPal for fast, easy and secure transactions. Don't have a PayPal account? No problem, as you can pay with your credit card through PayPal without setting up an account. If you are new to Etsy and need help with the checkout process, please click on the link below:

http://www.etsy.com/help_guide_checkout.php
&
http://www.etsy.com/help/article/361

Please submit payment immediately upon completing checkout. I ask that your payment be completed within 48 hours or the product(s) will be subject to being re-listed at my discretion and your order canceled. Please note that I will not cancel your order and re-list products before contacting you, I will always work with you to offer you the best shopping experience.

Please ensure your Etsy address matches your Paypal shipping address. I will send the item to the PayPal address unless unless told otherwise in a message to the seller when checking out.

I will ship items within 72 hours after receiving payment that has been cleared with paypal or the bank. I will ship items with either USPS or UPS with delivery confirmation and or tracking number. Should the process be any longer I will contact the buyer.

**IMPORTANT**
Please ensure your Etsy address matches your Paypal shipping address. I will always send the item to the etsy address unless you ask me something different in message to the seller when checking out.


It is possible for me to ship internationally but should there be any extra import or etc cost to ship outside the US this will be added to the list price of item and become part of the buyers responsibility.

Want an item shortened? No problem just include this in the message to seller with your purchase.

Want an item lengthened? No problem this can be done free of charge for items with regular metal finishing and a length addition of 1.25 inches or smaller.

For items with of sterling silver, silver, gold, platinum plated ending elements there will be a small $3 fee added to the list price of the item.

Custom designs are possible. Inbox me for more details because depending on what is desired a custom order may be possible.

Feel free to contact me through the Etsy convo system with any questions you may have.