denj's Shop Policies

Welcome

Hello! Welcome to my Etsy Shop. My name is Danielle Dengerink, I am a Textile Designer from Toronto Canada. I have been making silk scarves as gifts for my family and friends for ages and I thought it was time to share them with everyone!

Payment

I accept payment via Paypal using the Etsy check-out system. If you don't already have an account set up go to www.paypal.com, it's really easy to set up, I promise!

Payment is expected at the time of purchase, orders will not be shipped until payment is complete. Custom made items will not be started until payment is complete.

Shipping

CANADIAN & US & INTERNATIONAL SHIPPING

All items are shipped via Canada Post. I do not automatically add tracking because the cost of tracking packages almost doubles the shipping cost. If you would prefer that tracking is included let me know and I can adjust the shipping price.

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SHIPPING TIMES:
Shipping times vary, due to many variables, but I'll do my best to get it to you on time!

Within Canada: Shipping will take 2 weeks or less


USA: 3 Weeks or less
**Please note, packages can sometimes be delayed by customs, which unfortunately is not in my control. apologies if this occurs!

International: 2-6 weeks depending on location
* again please note, packages can sometimes be delayed by customs. Apologies if this occurs!


Refunds and Exchanges

Unfortunately I cannot offer returns.

Additional Policies and FAQs

All items are handmade, one-of-a-kind, and made to order. Colours and dye patterns may vary slightly from image. I am able to do custom orders. You can request colours, embellishments, size and shape of piece, etc. Please contact me by email and we can confirm details and cost.




All work is copyright denj 2011

Last Updated December 21, 2012