designbyh

design by h

2 Sales

designbyh

design by h

2 Sales On Etsy since 2009

0 out of 5 stars
(1)

Shop owner

designbyh

Contact

designbyh is taking a short break

Loading
designbyh

Contact shop owner

designbyh

Reviews

No reviews in the last year

Anonymous on Mar 18, 2010

5 out of 5 stars
Verified purchase

Lovely, very well made bag at a great price. Super quick delivery and a pleasure to deal with the seller. Highly recommended.

Shop policies

Last updated on February 3, 2011
Welcome to design by h… and to lots of wonderfully creative, imaginative, high quality embroidered gifts selling lots of gorgeous, unique, carefully made things. Things for your home, for your friends… and for you.
I design/make all of the bags/embroidery gifts you see on my website which allows me to adapt designs quickly and offer exactly what you may be looking for This method of production means that the items you purchase will be unique, however it also means that goods will not all be exactly the same size, patterns may vary slightly

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Other Method
Payment
I accept any of the following methods of payment:

PayPal – this is my preferred method of payment. It is safe, free and will enable me to send your goods to you in the quickest time.

Cheque – in sterling and drawn on a UK bank. Please note that the despatch of your goods may be delayed if you pay by cheque as it can take up to 7 days for us to process and receive confirmation of cleared payment. Cheques should be made payable to H Jackson.

Postal Order – for added security you should ask the Post Office for a crossed postal order made payable to H Jackson.


When checking out please make sure that your delivery address is correct, as we cannot be held responsible for goods you don’t receive because they have been delivered to the wrong address.
Shipping
As part of my commitment to excellent customer service I aim to get your purchase to you as soon as possible and in perfect condition.

1. I guarantee shipping by 1st class mail.

2. To ensure that your goods will arrive in perfect condition I will send your purchase wrapped and in a strong,waterproof mail sack.

3. Purchases outside the UK are sent by Royal Mail Airmail, which targets delivery within 3-5 working days. Many items sent internationally will need to clear customs when entering your country, which may extend delivery times. I will ensure that your purchase is packaged correctly to clear customs. Whilst it is unusual for the items sold by designbyH to encounter charges, regulations are different in every country and therefore we cannot be responsible for any customs charges or import duties that might be levied on your purchase.
Refunds and Exchanges
I am confident that you will be entirely satisfied with your purchase, however to ensure that you are completely happy I provides a no quibbles returns policy. If you are unsatisfied with your purchase for any reason then you can return it to me for a refund or replacement.

If you need to return your purchase, please arrange for it to be returned to me within 14 days of receipt.

1. When returning your purchase please ensure that it is:
* Unused and in the same condition as it was despatched.
* In a resaleable condition, preferably with tags still attached.
* Well packaged, so that it arrives back with me in the same condition it left you.

2. Please note that the buyer covers shipping costs both ways, unless the item is damaged or is not as described on this page.
Additional policies and FAQs
Answers to my most frequently asked questions...








How do I place my order?
Placing your order using my online ordering system = To order any of my personalised custom products, simply select the design you are interested in = click the quantity, click the colour, add the name you want embroidered finally click add to cart.

Placing your order by email = simply email me with the order details – quantity + design + colour + name.

Placing your order by post = simply post me the order details and payment – quantity + design + colour + name.

Make your cheque payable to Hayley Jackson

Post to 35 Brown Crescent, Sutton-in-Ashfield, Nottinghamshire, NG17 4GY, UK

(Cheque must clear before I make and post your order)

Once your order has been received, you will receive a confirmation email containing your order details.

How long will my order take?

Most orders begin processing within 2-4 days. Please remember shipping time is in addition to processing time.

Will I get to see my custom embroidered item before it is made?

Definitely! on request I'll email you a final proof for approval before any items are made.

Do you do anything for occasions / items not shown?

Absolutely! Any design you see on my website can be re-worded to fit any occasion. If there's an item you particularly want, but can't find please do feel free to contact me. You will find that I am only too happy to assist you.

How do I send you my photo/logo?

You can send it via email or postal service and we can do the scanning for you at no cost (this will delay product delivery).

Are there any minimum order numbers?

No

What is considered a custom order?

Any design that you would like us to create from scratch is considered a custom order. For example, if you like a design on this website but would like to make a few changes that would not be considered a custom order. If we create a design "just-for-you" then that is a custom order.

I have an idea what I'd like my item to be, can you design it?

I certainly can try Let me know as many details as possible (e.g. colour, graphic, style, font, text, etc) and I'll try to design exactly what you'd like. You can call or email me for this.

How much will a custom order cost?

I do not charge any extra setup or design fees for custom orders! We aim to please!

Do I have to order online?

No you can place your order through email, post online

Will my credit card number be secure during ordering?

Yes, I use a secure credit card processor www.paypal.com. Paypal is a global leader in online payments, and they have over 86.6 million customers. I do not accept credit cards directly

I am here to help!

I operate successfully from an in-home office which allows me to provide increased personal service to my clients while keeping costs competitively low.

If you have any questions about my products or services please contact me directly anytime, My regular business hours are Monday through Friday from 9am - 5pm. I do however check my email outside business hours and usually respond within 12hours.

hayleyjackson [!at] ntlworld.com