I am not responsible for mistakes on approved proofs. Be sure to check your proofs very carefully for spelling, punctuation, capitalization, grammar, etc.

Items are not refundable or replaceable due to incorrect shipping addresses provided.

Due to the custom nature of personal stationery, returns and exchanges are not accepted.

Due to the nature of digital goods, once you have received your file(s), no refund is available. However, I am here to help! If you have difficulties please contact me directly.

Returns based on color are not accepted. All computer monitors are different, so your printed stationery may not exactly match what you see on your monitor. While color may not be an exact match, I always make sure that each order looks beautiful!

Please contact me directly if you feel you have received something in error.

I accept Paypal and major credit cards.

Payment is required before I will begin work on a proof.

Turnaround times are noted and apply to working business days (holidays excluded) of Monday-Friday.

Sales tax will apply to all TN state orders.

I will work until your design is just right. Once you have approved your proofs, you cannot cancel your order.

All orders are shipped within 1-3 days of approval unless otherwise noted.

All stationery ships flat and ready to assemble.

All shipping sent via USPS.

I ship to the listed Paypal or Etsy address. Please verify both are correct prior to purchasing.

Tracking is provided for U.S. customers.

Local customers, message me directly for local pick-up invoice without shipping.

Contact me directly at info [!at] designbytracy.com for any custom design orders. Visit my full site at http://designbytracy.com.