designedbyelisabeth's Shop Policies
Thank you for your interest in our beautiful items! Designs by Elisabeth specializes in custom designing programs, menus, place cards, etc. Every design you see in the shop was first a custom design for a previous bride. Elisabeth takes great pride in her work and truly wants to help make your special event beautiful and elegant!
Payments are accepted through Paypal, money order, or check. Paypal is the preferred method, as production will not begin until payment is confirmed or check has cleared. Information for menus, programs, place cards, etc. does not have to be ready at time of purchase. All information is desired finalized by 1 month to event. Rush orders are sometimes available and depending on the order and timeline, may be subject to a rush charge. Contact Elisabeth for your specific needs. Once production has begun, no cancellations can be taken.
Designs by Elisabeth ships all items in waterproof polybags in priority mail boxes through USPS Priority Mail or through UPS Ground. Upgraded shipping is available upon request.
Refunds and Exchanges
Given the custom nature of these items, no refunds/returns are allowed. In the unfortunate event you have a problem with your order, please contact Elisabeth.
Additional Policies and FAQs
Thank you so much for your interest in Designs by Elisabeth! We would love to help bring your desires and visions to life for your special event. We know that event planning, especially weddings, are very time sensitive. We try our very best to respond within 24-48 hours; however we do try to reserve the weekends for time with our families. If you message us on a Friday/Saturday/Sunday, know that we will be doing our very best to respond as soon as possible on Monday. We do respond in order of inquiries and in the busy wedding seasons, it may not be entirely possible to respond within that 24-48 hour window; but know that we will not overlook your message and will respond as quickly as possible. Lisa handles our preliminary consultations and order setup, but works side by side with Elisabeth, who is involved with every client that comes our way, even if you don't hear from her personally until the design process has begun.
All items are designed by Elisabeth and hand crafted by herself and her production assistant, Katie. We take great pride in every piece we create and want to deliver the absolute best quality items we can for your special event. From hand cutting every piece to hand-scoring and folding to applying adhesive to ribbon, we enjoy the creation process, as every design comes out different for each bride. We are just as excited to see the final product as you are!
Frequently Asked Questions:
What is your turn around time?
-This varies greatly, based upon the number of items you are ordering, how quickly we move through the proofing process to printing, and the creation process in general. We have very high standards of quality and if we have the slightest blemish, we will take the time to reprint that item or recut the cardstock or ribbon, etc. We only want the very best for your event.
Do these items come printed and assembled?
-YES! It is our goal to eliminate as much stress as possible from your planning. We send multiple pdf proofs for your review until we have it set as close to perfection as possible. We then print everything and begin the cutting and assembly process. Everything comes fully printed and assembled, unless you have requested otherwise and arrangements have been made.
What colors do you have available?
-What color don't we have available! We LOVE options and love to accommodate as many colors as possible to help coordinate with your event colors as closely as possible. We have over 1,000 cardstock color options and at least 50+ ribbon options in multiple sizes. We custom order your cardstock and ribbon color choices once order and payment are confirmed.
My wedding is in __ weeks. Would you be able to create these in time?
-Typically, if we have at least 2 weeks, we can most likely fit you in (with exceptions during the busiest wedding seasons). If you need to place an order with less than 4 weeks to the event, there will be a $25 rush material fee, as we have to order your cardstock color and will have to rush ship it to us. If we have less than 2 weeks to the event, the rush material fee could be higher, depending on what you are ordering. For example, if you are ordering a program that requires ribbon, we will have to rush the cardstock and the ribbon to us, which are from two different suppliers. The rush material fee may be as much as $50. If you order with 2 weeks or less to the event, you may also need to upgrade shipping to Express. We try to prevent this, but can only work so fast. We will work as quickly as possible and wait until we know for sure it is needed. We will set up another listing in the event a shipping upgrade is required.
My wedding is in __ days. Would you be able to create these in time?
-If we have less than 10 days to the event, we will be limited to the cardstock options and ribbon options we have on hand. Program orders are generally not able to accommodated on this short of a timeline, but we have surprised ourselves on many occassion. Express shipping would be required and can vary from $20-$50 or more, depending on the size of your order.
Do you offer DISCOUNTS for large orders?
-Yes! Our standard discounts are as follows:
125+: 5% off
225+: 10% off
325+: 15% off
Programs combined with at least 2 other items (menus, escort or place cards, table numbers, custom designed items, etc)
125+ programs with at least 2 other items (minimum 25 each): 10% off entire order
225+ programs with at least 2 other items (minimum 25 each): 15% off entire order
325+ programs with at least 2 other items (minimum 25 each): 20% off entire order
My RSVPs are not due back until __ date. Can I wait until then to order?
-Most often the RSVP date is around 1 month to the wedding and not all are received by then. Given we have to order cardstock custom with each order, we recommend estimating any escort cards, place cards, or table numbers on the high side to ensure we order enough cardstock. We only design and print the exact number of cards you need, so we can refund any overage on those if needed. It is better to be refunded overage than to find out you need to add to the count and we have to reorder cardstock. If we have to reorder cardstock, there will be a $25 material fee added at that time.
Since you refund overage on escort cards, place cards, and table numbers, can you refund overage on menus or programs?
-No. Menus and programs are designed and printed in bulk. If you order 200 programs, we will be preppring cardstock for all 200 and as soon as the design is finalized and approved for printing, we will be printing enough for all 200. Escort cards, place cards, and table numbers are typically finalized for printing much later in the process and will only be designed with the actual names provided and therefore cannot be printed in bulk.
I do not have all of my information ready for the items at this time. How should we proceed?
-Information does not have to be ready at the time of ordering. We have plenty of behind the scenes prep work we can be doing while you are pulling your information together. Elisabeth prefers to have at least a rough draft of your information no later than 4 weeks to your event, with everything being finalized around 3 weeks to the event. She works often on on shorter timelines, but this is the preferred timeline for everything to go smoothly and as stress-free as possible for you.
When should I expect my order to ship?
-We work on very tight timelines, as many details of wedding programs and RSVPs can change at the last minute. We like to ship out no later than the Saturday before the event (assuming the event is the following weekend). We typically ship USPS Priority Mail, which would put most packages arriving on the following Monday. Sometimes we do use UPS ground, but it will just depend on which service offers a better timeline of delivery along with cost. If you are traveling or need your items sooner, please let us know. We accommodate all kinds of delivery schedules and needs, but we have to know to prioritize accordingly.
Do you send proofs before printing?
-Yes, absolutely! We want everything to be exactly how you want them. After all, they are yours! Elisabeth sends multiple digital proofs for you to review and tweak as necessary until you are ready to give final approval for printing. We won't print anything until you have given final approval. Once you give final approval, if an error is caught or change needs to be made and we have enough time to accommodate, a reprint fee will be charged, ranging from $5-$30+, depending on how much needs to be reprinted. Elisabeth is the designer and does her very best to catch any grammatical errors or other flaws she may see. But, she does not profess to be a professional editor and does not hold responsibility for any grammatical or spelling errors not caught. She sends multiple proofs and it is your responsibility to correct any spelling or grammatical errors. Please take the time to thoroughly review the proofs and have other family and friends review the proofs as well to help ensure everything is perfect.
Are Deposits refundable?
Deposits are used to hold your date and begin prepping materials. Given we do turn away others based on your deposit and will have already begun basic prepping of materials and design templates for your items, deposits are not refundable less than 3 months to the wedding or event. If you will be unable to move forward after placing a deposit and the refund period has passed, your deposit can be used toward other items in our shop or transferred to another person. Transferring a deposit to another person must be discussed and accepted before the transfer will be acknowledged. If we do not know about it, we will not know to honor it.
Do you have any font options?
-Yes! Elisabeth is quite the font junkie. We have a font file with 3 sections to look through and choose your perfect combination. If you have a theme you are using, Elisabeth LOVES searching for fonts to fit your theme and style. The fonts in the font option file are just some of the most often chosen fonts.
What is the difference between smooth and textured cardstock?
-Smooth cardstock is just that - smooth. Textured cardstocks have various textures, some raised and very prominent, others more blended and fine.
I can only get a quantity of 1 to show up in the cart. How can order __# of these?
-We set up custom, reserved listings for everyone. The listings are there to show you what kinds of items we can design for you. Please contact us with your event date, colors, and quantity of which items you are interested in.
Last Updated June 30, 2013