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designsbydawnrenee's Shop Announcement

Current production time is 7-10 days. "LIKE" me on Facebook for discounts and the latest! http://www.facebook.com/madebydawnrenee

Top 3 reasons to choose my shop:
1) All of my pieces are created using high quality metals and techniques.
2) Great customer service. I give my online customers the same respect and response time that I expect when I make a purchase online myself. You can judge this based on my feedback and reviews.
3) The very low prices you see in some shops are because the metal is not real sterling silver, but nickel silver. They state their pieces are "silver". This is a major skin irritant for most people.

Each piece is designed and created by my own little hands, so no piece is exactly the same and no piece is ever perfect, which adds to the charm of your custom piece!


*You can also find me at http://www.designsbydawnrenee.com. Email beforehand for a coupon good only at my new website!*

All photos and items on this site are property of Designs by Dawn Renee, All rights Reserved 2015©

Please see my shop policies before ordering:
https://www.etsy.com/shop/designsbydawnrenee/policy?ref=shopinfo_policies_leftnav
INTERNATIONAL CUSTOMERS:I will always have proof of shipment UNTIL YOUR PACKAGE LEAVES THE US. After that point I am not responsible for the package not making it to you. By purchasing from me you are agreeing to this policy as well as any customs charges. Thank you for your understanding.

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I welcome custom orders and I have several different stamp fonts and sizes and metal shape choices. Wedding gifts, bridesmaid gifts, hostess gifts, father gifts, mommy gifts, just because gifts, the possibilities are endless! I take pride in EXCELLENT customer service :)

designsbydawnrenee's Shop Policies

Welcome

Welcome to my handmade jewelry and keepsakes shop! Here you will find personalized and modern hand stamped 14k gold filled, sterling silver and copper necklaces, bracelets, rings, guitar picks, key chains, etc. I stamp and polish and finish your piece all with my two little hands, so no piece is exactly the same and no piece is ever perfect, which add to the charm of your custom piece!

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IMPORTANT INFO TO NOTE BEFORE YOU ORDER

CURRENT PRODUCTION TIME: Approximately 7-10 days UNTIL YOUR ORDER SHIPS. Rush service may be available for $15 per item, please contact me for details before you order to make sure I can meet your deadline. Especially during holiday rushes, I cannot guarantee this service if you do not contact me first.

INTERNATIONAL CUSTOMERS: While I recommend holiday shipping deadlines, international deliveries are never guaranteed to arrive by a certain time. Please note that I am not responsible for lost packages. I will always have proof of shipment UNTIL IT LEAVES THE US. After that point I am not responsible for the package not making it to you. By purchasing from me, you are agreeing to this policy. Thank you for your understanding.

WHY BUY FROM ME?
Please note that most shops will use a 24 gauge metal for their pieces. For most of my pieces I use a 20 gauge when available. And of course on special pieces that are stamped on both sides I usually do 16 or 18 gauge thickness. Each piece is hand stamped and finished with my own two hands. I take pride in using quality materials and paying special attention to not only the details you request but the piece I am making for you. I believe customer service is the #1 priority and I treat my customers exactly how I want to be treated by a seller online. Prompt responses, courtesy and appreciation for your business!

COMMUNICATION
Please ONLY USE ETSY's EMAIL SYSTEM to contact me (do not email my personal account). Doing this will ensure we both have access to previous conversations and that emails don't get caught in any spam filters. I will not be held responsible for delayed shipments if you do not respond to my emails through the Etsy system in a timely manner. Thank you for your cooperation!

HOURS OF OPERATION
Due to the unique nature of selling items on the internet, I can never "close" my shop. Therefore, please be aware that I typically answer emails when I am not "producing" in the shop. There may be a lag time because of this. I also do not answer emails on Sundays in order to spend quality time with my family. Thank you for your understanding.

CUSTOM
I love to work with my customers to create that perfect custom keepsake that they are looking for. I take great pride in working with customers that have a special story behind why they are having me create this special piece and I love getting the feedback from my customers when their mom cried because she loved her bracelet or the new mom who screamed in delight at her mommy necklace. These things make me so happy to be able to do this profession! Please email me with your special requests.

FINISHES AND FONTS
My current font choices can be seen here:
https://ny-image1.etsy.com/000/0/5818231/il_fullxfull.306315029.jpg
Finishes depend on the piece, but I offer shiny, satin or brushed, hammered, textured, etc.

CARING FOR YOUR PIECE
Please note that sterling silver, copper and even gold-filled will tarnish after being worn or stored for a while. This process can quicken depending on your climate, the PH in your skin and how you store your jewelry. I include a small care card along with a small polish pad in all of my orders to remove this tarnish (although some prefer it especially with copper and some of my "rustic" pieces are not really made for a heavy polishing)

COUPONS AND PROMOS
Like me on facebook to get coupons and hear about other promotions first: http://www.facebook.com/madebydawnrenee
Please note that by purchasing from me, you agree to be added to my email newsletter (sent quarterly). If you do not wish to receive these messages, you can opt out at any time.

PAYMENT
{NEW TO ETSY?}
Check out this tutorial to walk you through making your first purchase if using Paypal
http://www.etsy.com/help/article/339
Now accepting credit cards as well, and I will accept money orders. However, please note that your order is not put in to the queue until payment has been cleared.

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{why buy handmade?}
The giver of a handmade gift has avoided the parking lots and long lines of the big chain stores in favor of something more meaningful. If the giver has purchased the gift, s/he feels the satisfaction of supporting an artist or crafter directly. The recipient of the handmade gift receives something that is one-of-a-kind, and made with care and attention that can be seen and touched. It is the result of skill and craftsmanship that is absent in the world of large-scale manufacturing.

Payment

I am currently accepting Credit Cards, Paypal and Money Orders. If paying by money order, please note that your order will not be put in to production until payment has cleared.

Shipping

CURRENT PRODUCTION TIME: Approximately 7-10 days UNTIL YOUR ORDER SHIPS. Rush service may be available for $15 per item, please contact me for details before you order to make sure I can meet your deadline. Especially during holiday rushes, I cannot guarantee this service if you do not contact me first.

INTERNATIONAL CUSTOMERS: Please also know that I am not responsible for lost packages. I will always have proof of shipment UNTIL IT LEAVES THE US. After that point I am not responsible for the package not making it to you. I am also not responsible for any customs charges/taxes. By purchasing from me, you are agreeing to this policy. Thank you for your understanding.

Upgraded shipping available, please email me for more info. All orders ship with delivery confirmation. I am not responsible for orders delayed in international customs or any duty taxes, which are the responsibility of the buyer.

Refunds and Exchanges

I am unable to offer refunds on customized pieces, unless there has been a mistake on my part (wrong name, typo, etc)

Additional Policies and FAQs

I welcome and encourage custom orders! Please convo me if you have something particular in mind. I have several different stamping fonts and sizes and metals available that may not be shown. My designs are perfect for customizing for a wedding gift, sister, mom, grandma, aunt, bridesmaid, hostess gift, the possibilities are endless!

Last Updated May 7, 2015