designsbydeena's Shop Policies
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**Welcome to Designs By Deena, where fashion-istas come to shop for unique, handmade jewelry and crafts! Custom creations are also available, so please do not hesitate to ask! Each item has been made with care and quality in mind. Happy shopping!
Payment methods include Paypal.
Insurance is not included with your order. This feature can be added in a snap if you message me :) Additional charges may apply. Please note that shipping may take longer than usual if you are outside of the USA or if your scheduled ship time falls on or near a holiday. Please note that the majority of orders ship with in two weeks, though this varies on each order. If you need your order in a pinch, then please message me prior to your order to ensure that I can get it to you by your requested time. Larger orders may have an extended turn-around. If your order takes a bit longer to ship, then I will do my best to let you know as soon as I do as to when I can get it in the mail. I strive for a quick turn around and to keep my customers happy and returning :)
Refunds and Exchanges
All sales final. Please contact me, before your purchase, if you have any questions and if your order is time sensitive (I want to get all the kinks out to keep my customers happy and returning). I want you to be completely satisfied with your selection!
Color is a tricky thing and to show it accurately on a computer monitor is almost impossible as times. If you are trying to match an outfit or color exactly, please do request a sample of the pearl/stone prior to agreeing to purchase as this may be difficult unless seen in person. All monitors display color in a slightly different manner. In addition to the monitor’s effect on color, the light under which you are viewing the item may also be affecting its shade or tone. All efforts are made to accurately represent our merchandise.
Custom orders are welcome!
Additional Policies and FAQs
Please note that all necklaces will be made to a standard of 18" unless a shorter length is requested at the time if purchase. If you prefer a longer length, please ask and engage in a conversation with me PRIOR to purchase to be sure that I may accommodate your request. In most cases, a longer length will require a higher purchasing price. I will of course be happy to do this for you, but we must agree before your order is to be purchased. I may not always have the proper pieces in stock and may no longer have access to some supply vendors where the components were originally purchased. I do my best to keep everyone 100% satisfied, so please be aware of this policy BEFORE purchase. This is also the case for time sensitive orders. Please message me, PRIOR TO PURCHASE, if you need it by a certain time. This is to ensure that I may accommodate your order. I would rather save you the distress beforehand if this is the case and I cannot deliver.
If a clasp or chain is not available at the time of purchase, then I will use a similar component to keep the design the same. This does happen from time to time. If your package has not made it to you within a reasonable amount of time- 2 to 4 weeks US, then please message me so that I may track the package or reissue your order. This has only happened once, but sometimes the post masters eat my packages.
Please note that the crystals portrayed in my listings are not coated in clear polish. Please take care when wearing them as to avoid perfumes and hairsprays as they could dull the luster. It is best to wear these after your hair has been styled and perfume applied, again taking care to not place the crystal in direct contact. Though the films are nice for protection, they often dull the appearance-which is why I prefer to not add these. I want these crystals to be as eye-catching and beautiful as possible!
Hand stamping: Each hand stamped piece is just that-hand stamped. Each piece may not be exactly straight or perfect. This adds to the beauty and natural element of the piece. Same for tool marks. I cannot guarantee that your piece will be free from these. They simply add to the charm of the piece itself. All letters are lowercase in either Storybook font or Elegant. Please let me know if you have a preference. If not specified, I will use my artistic eye for what I think makes the piece look it's best.
The pearls that I use are typically glass or Swarovski. They can scratch. Please take care to avoid rough surfaces when worn or during storage to protect your piece from additional wear.
It is best to store your purchases in the plastic bags (like the ones provided) to keep the air out. This will help keep your piece looking new and as tarnish free as possible. Please do not saturate pearls or crystals in silver solution as it may affect the finish. A simple silver cloth works best for plated, silver-filled, or sterling. A gold polishing cloth works best for gold plated or gold-filled items.
Note to buyer: All necklaces will be made in an 18" or shorter length as specified during purchase. Any longer length should be discussed or approved in a reserved listing as it may require a difference in price. I am happy to create a custom length for you, but this should be discussed prior to purchase as certain supplies or components may no longer be available. Please also note that your order may take up to two weeks to process, depending on the complexities. If you require your order by a certain time, and if it is time sensitive, then please message me prior to your purchase to be sure that I can accommodate your request. Customer satisfaction is a must in my book! Thank you in advance for your consideration.
Thank you again for your interest and please message me if you have any questions.
Last Updated April 29, 2014