Accepted payment methods
Returns and exchanges
I made every piece with all my heart with full attention. Your satisfaction is very important to me. I sincerely hope you love my work as much as I do. If you have any problems on your purchased items. Please contact me via Etsy conversation and I will do my best to make it right.
However, each piece is handmade and is specifically made for your after the order is placed and due to the delicate nature and characteristics of the pieces, NO RETURNS are accepted at this time.
Lost of parcels is rare. As all items are shipped via registered mails, apart from contacting us to check the status from our side, you can also make use of the tracking code we provided to check the status; there may be just some delays. Insurance not provided.
To International buyers - shipment of items via registered air mail. Packages being shipped internationally takes 7 - 21 days to arrive depends on location. If you have a rush order and wish to have items received by international courier (normally fast, around or within 7 days depends on location), please let me know and i will tell you the additional cost.
To Hong Kong buyers - delivery of items via local surface mail. All items to be sent via local registered mail, or heavy items by local courier. orders will usually arrive within 3 days.