DeviDeva

Devi-Deva

Montreal, Canada

DeviDeva is taking a short break

Loading

Note from shop owner Hello we are in vacations! We Will be back soon! Thank you! Namaste

Note from shop owner

Last updated on Sep 7, 2020

Hello we are in vacations! We Will be back soon! Thank you! Namaste

Devî-Deva

Contact shop owner

Devî-Deva

Reviews

No reviews in the last year
See reviews that mention:
Quality 3 Shipping 5 Customer service 3

About DeviDeva

Sales 143
On Etsy since 2014

Devî-Deva est un rêve, une histoire de passion et d'amitié.

Créé en 2014, Devî-Deva est le fruit d'une collaboration entre deux amis : Christophe Garoscio designer et artisans ébéniste et Mélanie Charest artiste multidisciplinaire et professeure de yoga.

Shop policies

Last updated on September 9, 2015
Hello and welcome to Devi-Deva !
It is a great honor for us to have you as a customer. Our products are handmade with love by two artistes. We produce in small amounts and take the time to give a personal touch to each of our articles. We will always do our best to satisfy you so do not hesitate to contact us if you have specific questions or need .

Join our facebook page for more photos, updates, gifts and special offers -
https://www.facebook.com/devidevamontreal

♡ Make sure you read the terms and conditions of our shop - https://www.etsy.com/ca-fr/shop/DeviDeva/policy?ref=shopinfo_policies_leftnav
When you place an order, you accept these terms.

By placing your order, you acknowledge that you read and accept all the terms and conditions of the Devi-Deva shop Montreal.

Thank you for choosing us,

Namaste
Melanie and Christophe

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
- No refunds.

- We will gladly replace any defective item you wish to exchange!
We check every item very carefully before sending it your way.
If your item arrives damaged please contact us so we can work out a solution.

- If an item does not fit to your desire you may exchange it.
In that case please contact us within a 48 hours from receiving the item.

- Any exchanges/returns need to be sent back before 7 days from the moment you received your item.

- Exchanging instruction-
Please send it back within 7 business days from the moment you received it, and is in an unworn/unwashed condition.

Here is the address to send it back-
Devî-Deva Montreal
7755 St-Laurent suite 300
Montreal, Quebec, Canada
H2R 1X1

Please add a note with-
*Your full name and address
*The order number
*The issue
*How would you prefer to pay the shipping fee (paypal invoice to your email or store listing)
*What you would like instead

- Please be aware that exchanges can take around 2-6 weeks to process from the moment your returned parcel is received, depending on the volume of orders we have at the moment. We do our best to be prompt, but please understand that at the moment we are a small business and we are doing everything on our own. Thank you for your wonderful patience!

- Your exchanged item will be shipped to the address provided in your Etsy order. If you would need me to use a different address, please write me about here on Etsy. Thanks!

- An item that been washed, used or altered cannot be not be exchanged.

- We do not cover exchange shipping fees.

- We highly recommend adding tracking number to your returned parcel. We will not be responsible for lost parcels.

- An exchange would be made only once for each order.

- Please contact me before sending the item back for clarifying the issue and an accurate return address.
Items sent back to us without prior contact will not be refunded.

- In case of the buyer request ion to cancel a transaction before it was shipped, there will be a charge of 5%.

We are happy to help our costumers and want to ensure your satisfaction! ♥

Please do not hesitated to convo us with questions and issue. We are always willing to do our very best to make sure you celebrate our creations!

Namaste

Christophe et Melanie
Payment
- We accept paypal and most major credit cards.

- Orders should be paid in full within 48 hours of purchasing.

- Money order/check is also an option.. and payment will have to arrive before your new adorable article is sent to You!

- If you wish to pay via money order or a check, please contact us before or immediately after placing an order.
Shipping
- Your item/s will be shipped your way within about 1-7 business days from the moment I received your payment. If you you need a rushed order, please let me know Prior to placing your order and we will do our best to make it happen for you!

- We ship to your Etsy address. If you wish your item to be sent elsewhere please add a note upon checkout.

- We do not guarantee arrival of parcels by a curtain date.

- Please note that we are not responsible for customs fees. It is up to the buyer to pay these and know about their country's policies/regulations.

- If you like faster/insured shipping or tracking number please let us know BEFORE you make a purchase.
Otherwise our shipped items will be not insured.

- UPGRADED SHIPPING- Parcels can still take 2-4 business days to process before shipping. You may contact us for request ion rushed order and depending on the volume of order we might be able to rush it for you.

- PLEASE NOTE THAT WE CANNOT AND WILL NOT GUARANTEE ARRIVAL OF PARCELS BY A CURTAIN DATE. We do our best to send parcels asap, but from the moment your parcel is shipped, it is out of our hands and we cannot control when it arrives.

- For International Parcels- please be patient with the shipping, sometimes (thought rarely) parcels can take a bit longer. And if your country's customs choose to hold on a parcel for few days (usually not more than a couple of days) the postal service can't do anything about that.
we highly recommend that you look into your country's customs regulation, and be prepared.

We cannot be responsible for damaged that is caused by shipping companies and/or missing/lost parcels. Please let me know if you wish to ensure you package. You will be responsible for any additional fees.

- Even not insured, if an item gets lost on it's way to you, please contact us, and we will do our best to try and track it down.

- If your parcel is lost and we decide to replace your item, it is your responsibility to pay for the replacement's shipping fees.
Remboursements et échanges
Additional policies and FAQs
- Please note that due to different monitors/screens color may seem different on different screens. Same things when you will receive your item! :-)

- Please contact us on Etsy only!! Please do not write us on our Email, as many time it goes to spam and we miss the message. Thanks!!

- Yes, we do wholesale! Please contact us if you wish to place an wholesale order, and keep in mind that for bigger orders we need a minimum of one month.

- Washing instructions-
Please hand wash only in cold-lukewarm water with like colors. Lay flat in shade to dry.
If you decide to wash it in the washing machine, please use the 'delicate' option/settings with like colors. Do not wash in warm/hot water. Lay flat in shade to dry.


- Note- we do not work on weekends.


THANK YOU FOR STOPPING BY DEVi-DEVA!

Wishing You a wonderful day, full of joy,

Namaste

Christophe et Melanie