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In addition to Etsy's policies, this page identifies some specifics relating to my shop's policies. I encourage you to contact me should you have ANY question, issue, or request.
~ SMOKE FREE and pet friendly environment ~
Accepted payment methods
Returns and exchanges
If a return/refund or exchange is agreed upon, the buyer is responsible for related shipping costs.
1) please be sure to advise of breakage as soon as item is received;
2) please provide photographic images of the package and broken item at time of receipt.
*Because all pieces are created by hand, no two items are identical. As a result, any replacement item may not exactly match the first/original that was shipped and damaged.
Additional policies and FAQs
PLEASE NOTE: All pieces are created by hand, so no two items are identical. That's the beauty of the product! Please allow for slight variances from what is shown in the made to order photos.