DialVForVintageShop

Unless otherwise noted, all items we sell are vintage or antique and have therefore been loved and used prior to being sold in our shop. We do our best to accurately photograph and describe condition, measurements and damage but please be aware that there may be minor wear we may have missed that is caused by age.

We ask that you carefully read the description and review all photos prior to purchasing. If you have questions or would like additional photos or information, please message us prior to purchase.

We will notify you when your order(s) have shipped and every order receives a tracking number. We do our best to post your order within 1-4 business days days after cleared payment. Actual delivery time will depend on the shipping method you choose. Packages over one pound will most likely be shipped via USPS Priority Mail. In some cases heavier or larger items are shipped via FedEx, depending on the zip code.

If USPS cannot verify the address provided at checkout, we will message you to ask for a confirmed address. We cannot ship an item until the address is confirmed by you or USPS. This may result in delayed shipping.

Once the order ships, it is the responsibility of the customer to track the package using the tracking number provided.

Dial V For Vintage is not responsible for items damaged or lost by USPS / FedEx but we promise proper and safe packaging with every order. If your item arrives damaged, please message us directly within 1-3 days and provide photographs of both the item and the box/packaging. In some cases, we may request that the item be shipped back (we'll cover the cost.)

For orders shipped via USPS Priority Mail that are damaged / lost, an insurance claim will be submitted and you'll be refunded the full cost including shipping and tax once the claim is approved. Please note: Insurance clams for lost items will be submitted if the order does not arrive within 30 days. We'll do our best to find you a replacement or offer a discount on your next order.

We promise to safely, securely and properly pack your order! We mainly try to reuse clean boxes and packing materials in order to reduce waste and consumption. We gather packing supplies from local businesses, friend and neighbors that would otherwise be send to landfills. Please excuse your box (as it may be recycled) and we hope you'll consider reusing or recycling the box and shipping material too!