dianapappas' Shop Policies
Hi there! If you're reading this that means you are interested in buying some photography and to that I say thank you! There is a little bit of fine print, and if you have a question that isn't covered here, don't hesitate to get in touch. So let's get to it.
Here on Etsy I sell signed open-edition giclée and C-type prints. What is the difference between the two? Well, both options look fantastic and will last a lifetime if they're protected well and kept out of direct sunlight. Giclée prints are also known as inkjets and are produced with archival pigment inks. Choose between 266gsm lustre photo paper with a 47+ year life span, or premium fine art 308gsm Hahnemühle PhotoRag® paper [100% cotton, matte finish] with a 200+ year life span. C-types are printed in the traditional manner and exposed on light sensitive Fujicolor Crystal Archive paper with an 80+ year life span.
Prints can be provided at many additional sizes to the sizes offered. Custom orders are most welcome so do get in touch if you have a particular request.
For further advice about how best to look after or display your print feel free to contact me directly.
I hope you see something you like in my shop and I look forward to producing your prints!
All payment is processed by Etsy Checkout or Paypal.
If there is a particular deadline you'd like to receive your order by you may need to upgrade your shipping. Please leave a note when you place your order and read my deliveries policy below for information about shipping services.
I ship to any destination.
US shipping is free.
For international shipping*, unfortunately here on Etsy I have to charge a flat rate regardless of the print size you choose. This is only a provisional fee though, and upon shipping your order I'll refund any overcharges.
All standard shipping is with first class US Mail and includes tracking. Contact me to arrange shipping using a priority service. I can quickly send you a quote and the additional payment will be easy to arrange.
Orders should be processed and shipped within 7 business days in most cases, but please allow a maximum of 28 days for the delivery of your order. After this, if you think the delivery of your order is overdue, please let me know and the shipping delay will be investigated.
Your order will be carefully prepared and protected in rigid cardboard packaging made from recycled materials.
* INTERNATIONAL CUSTOMS:
Any customs fees, import taxes, tariffs, or duties that may be incurred at the time of delivery are at the discretion of your country's tax regulations. As a buyer you are responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to such fees.
Refunds and Exchanges
If you wish to cancel your order, you can do so for any reason within 24 hours of placing the order. Navigate to the 'Purchases' page under 'My Account' in the top right of your window, and you'll see a big contact button for us to discuss your order. Beyond the 24 hour period I will have already incurred expenses in producing your artwork, so refunds are not available at that point.
My prints are very well protected and the packaging is designed to safeguard them from damage during transit. If, however, your order is damaged on arrival please get in touch to discuss the problem and we'll figure out a solution.
Additional Policies and FAQs
Please understand that the brightness and colors seen on computer monitors vary dramatically from one to another, and the print you receive may look very slightly different from what you see here at Etsy. All prints are closely examined though, and I won't send out a print if I am not happy with it myself.
If you have any questions that are not covered here don't hesitate to contact me.
Etsy Conversation: http://www.etsy.com/convo_new.php?to_username=dianapappas
Diana Pappas Photography
116 Oak Street
Last Updated November 1, 2015