DinosaursStudio

Whimsical Modern Handmade

Townsville, Australia

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

DinosaursStudio is taking a short break

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Note from shop owner Thank you for visiting Dinosaurs Studio. We are rearranging our Studio and actually working in new designs from late February. Our shop will reopen soon.
All previous orders will be posted as expected. Any doubts feel free to contact me anytime. : ) : )
If you are unfamiliar with my shop, you can see my collection of covers and pouches by browsing my sold items.

See you soon!
Carpe Diem

Note from shop owner

Last updated on Feb 23, 2014

Thank you for visiting Dinosaurs Studio. We are rearranging our Studio and actually working in new designs from late February. Our shop will reopen soon.
All previous orders will be posted as expected. Any doubts feel free to contact me anytime. : ) : )
If you are unfamiliar with my shop, you can see my collection of covers and pouches by browsing my sold items.

See you soon!
Carpe Diem

Carpe Diem

Contact shop owner

Carpe Diem

Reviews

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Quality 87 Shipping 47 Customer service 58

Shop policies

Last updated on January 8, 2014
Welcome to Dinosaurs Studio on Etsy!

Dinosaurs Studio is an independent design studio based in Townsville, Australia.
All of our items are designed and made by us.

We love to create articles and work on new designs. Each purchase you make, helps us to do just that and we hope you will enjoy our work.

Please feel free to contact us with any questions!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Please make sure you are satisfied and you have enough information about the item you are considering to purchase.

If you are unhappy with your order we will gladly refund you under the following circumstances:

- Full money back refund minus approximately 5 % covering seller's fees
- The buyer paying for return shipping cost of the item
- The item to arrive in its original condition it was received
- Refund REQUEST to be made within 5 days of receiving your order
- Reason for refund is that the item was not as described
- Money will be refunded only when returned order is received
- Shipping costs are non-refundable

**CUSTOMISED Items are not refundable.
All article is made to order and a final sale, no refunds.

**SALE Items are not refundable.

Please contact us to arrange the details of returning your order.
Payment
Payment is due at the time of order unless worked out with us first!
I accept payment by Paypal (and credit card processed through PayPal), credit cards & etsy gift cards. I do not accept money orders, cash or personal checks.

I will ship the items only after I have received payment. Please consider that cleared payment sometimes takes 2-5 days longer. If you have any questions about the checkout process, please contact me so that I can assist you with the payment process.

CANCELLATION PolicY
If for any reason you need to cancel your order, please request a cancellation within 24 hours of your purchase. Please understand we cannot cancel any orders outside of this time frame. Thanks for understanding.

**If payment hasn't been made within 2 days of placing an order, with no email correspondence, I will reserve the right to cancel the order and the item will be re-listed. If you cannot make payment immediately, please convo me.

{ If you don't have a Paypal Account }
Click on the Paypal link and see that credit card payments are also accepted.
When you check out click the pay by Paypal option & you will be forwarded to a secure page, that gives you the option on the left hand side of the page to pay using your debit or credit card.
Please contact us if you are having any problems with payment. Thank you.

Here is a link might help navigate you through it: http://www.etsy.com/help_guide_checkout.php
Shipping
Dinosaurs Studio is located in Queensland, Australia.
Items are shipped within 5-7 work days of receiving payment. I will send you a confirmation email after your order has been shipped. My international items are sealed inside a cello package airtight to protect against moisture damage, then wrapped as a gift and then put into a rigid cardboard envelope.

I will ship your order to the address listed in your ETSY RECEIPT. Please make sure it is the correct address. If a package is returned to me because of an incorrect address, I will have to charge for shipping again.

PLEASE NOTE THAT WE CANNOT GUARANTEE ON-TIME DELIVERY BY CHRISTMAS!!! TheAustralian Post Service and the postal service within your country are responsible for delivering your package on time, and we cannot control or influence their delivery schedule. Even guaranteed express overnight delivery packages have NOT been delivered on time in the past during the busy holiday season. Please make every effort to order early to avoid the disappointment of a delayed package. Please also take into account that customs inspections may delay your package by a week or more.

NATIONAL SHIPPING
*** To ship inside of Australia, I use regular Post Air Mail. Shipping interstate within Australia normally takes 2-7 working days.
An upgrade to Express / Registered / with Tracking number shipping and/or insurance is available upon request. Please let us know before you order if you'd like upgraded shipping or insurance so we can include this in the final cost.
I can arrange it for you at your expense.

INTERNATIONAL SHIPPING & EXPRESS SHIPPING
***To ship outside of Australia, I use Australia Post Air Mail. There is no tracking number on packages unless you pay for Expedited, Express International shipping or "Pack & Track". I can arrange it for you at your expense. Please contact us for a quote.
If you are concerned with lost & damage items - I'm happy to get you a quote on insurance. Details can be determined if you convo me.
An upgrade to Expedited or Express International shipping and/or insurance is available upon request. Please let us know before you order if you'd like upgraded shipping or insurance so we can include this in the final cost.

*** If you are concerned with lost & damage items - I'm happy to get you a quote on insurance. Details can be determined if you convo me.

*** I cannot guarantee any exact delivery times but here are estimated times:
All times vary based on local postal service within your country.
International orders are expected to arrive 1-4 weeks after shipment, although customs can occasionally delay packages further. However some have been delayed as long as 10 weeks. This does not happen often, but it can happen.

*** My packages typically take between 10 and 20 working days to arrive in the US, though they sometimes can take longer, especially around the holidays season.
Shipping to the USA have been also experiencing some delays due to new American customs legislation. Please allow up to 6-10 weeks for items to arrive as items can get jammed in customs.
Shipping to Brazil takes minimum 10 weeks, please consider it.

*** If you are wondering that your shipping is taking too long, please feel free to contact us.

CUSTOMS CHARGES
*** We are not responsible for duties, tax and customs fees that are due to your country through customs. Please be aware of the laws and fees associated with shopping abroad that your country deems applicable.

LOST AND DAMAGED ITEMS
*** We are not responsible for lost, stolen or damaged items by post office.
*** We cannot be held responsible for packages which are undeliverable or not collected by the Buyer from their post office, for any reason.


> Shipping costs are non-refundable. >
Additional policies and FAQs
CUSTOM ORDERS
I love doing custom orders! Just drop me a line so that we can discuss yours. Please consider 2-4 day more to customise the item.

WHOLESALE
We can do W HO L E S A L E orders. Always welcome!!!
Please contact me for more information, details and pricing.