All ordered items will be shipped after the receipt of payment. I happily also ship international. Where I don't specify something else, the shipping method is always REGISTERED MAIL with tracking number.
After receiving the payment I ship the package as soon as possible (just the time to arrange the package and for example make the print, and considering that my post office is opened only in the morning, only working days), in some periods, when I'm busy I cannot ship all the days, but I'm usually quick and I always try to do my best. Generally I ship twice or once a week. I always advise you when I've shipped the package. I ship from Italy and for example shipping to Europe usually takes about a week. It could need more time for other destinations.

SHIPPING:
All ordered items will be shipped after the receipt of payment. Where I don't specify, the shipping method is always REGISTERED MAIL with tracking number. (The rates you see are for registrered mail with tracking number, that the post service every year continue to increase unfortunately), but if you want to save some money I can also ship with normal priority mail, without tracking number. In this case please contact me.) I happily ship also international. If you have any question please send me a conversation.

If you purchase more than one item we HAPPILY COMBINE SHIPPING. If you purchase one or two, or three illustration prints the shipping cost is the same (and they come in a protecting mailing tube). The cost can be higher when the total weight changes incisively. So please for multiple items purchases send me a conversation before buiyng and wait for invoice with correct total before paying, so that I can tell confirm you the shipping rate and the total (expecially for customer outside Europe). Don't hesitate to ask.

DELIVERY TIME:
With international registered mail (tracked) it takes about 3 working days whithin Italy, one week within Europe (7 working days) and 2-3 weeks (20 working days) to North America (Though it can vary a bit, US 2-3 weeks, Canada 3-4 weeks), Australia 2-4 weeks. I remind you that I ship from Italy,

SHIPPING costs are for REGISTERED MAIL with tracking number, if not different specified in the listing (insurance is not included).

When I specify normal "piority mail" this is the cheapest shipping method and it does not have tracking number (which means that if the package get lost it is not possible to find it), and no refund or replacement is due. So REGISTERED MAIL is better and higly recommended for all orders.
If you prefer a different shipping method than the one in the listing you have to send me a conversation before purchasing and I will be glad to take your request.

I will ship to the address shown in the Etsy order. If you want your order to arrive at another address, please contact me. Ensure to use a correct address.
For orders sent with registered mail I will send a notification once your purchase has been shipped, including your tracking number. Here is a link to tracking your package: https://www.etsy.com/help/article/2775
If you are not available when the package is delivered, the courier will leave a notice so that you can arrange redelivery or ask you to pick up your item in your local PO. Unclaimed packages will pending withdrawal for a period (about 15 days). After this time they will be returned to the sender. No refund are provided for unclaimed packages or wrong addresses.

Exhanges: I do not accept exchanges. Please make the right choice before purchasing or send me a conversation me for any doubt. If you have any problem with your purchase please contact me.

CUSTOMS AND DUTIES FEES
Buyers are responsible for any customs taxes or fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country.


Additional policies
All Copyrights of our works belongs to us: Vocisconnesse / Jessica A. and Tryfar / Lucio M.

Information you provide for transaction purposes is governed and stored by Etsy. As a member and seller, I am bound to their Policies. If you have questions relating to the way Etsy uses your data, please refer to the their PRIVACY POLICY: https://www.etsy.com/legal/privacy

INFORMATION I COLLECT
I have access yo your personal data only for business purposes. When you place an order with me, I will receive your name, e-mail and delivery address from Etsy. I have no access to your payment account details as PayPal or Etsy Payments processes your order, depending on the method you choose. Your information will be stored on the Etsy system.

WHY I NEED YOUR INFORMATION
Personal data received via the Etsy Platform, is used for customer communication and to complete transactions. For example, to fulfil your order, for shipping, communicate about an order, solve delivery issues, cancel orders settle eventual disputes, and provide customer support.

INFORMATION SHARING AND DISCLOSURE
We will never use or pass on your information to third parties for marketing purposes or any other purpose other than the circumstances listed below, nor add you to any mailing list without your explicit consent. The only circumstances in which I will share your data are in processing your order or complying with the law, and for the receipt receipt and for fulfilling other fiscal obligations.
With Etsy: to comply my obligations under the "Seller Policy" and "Terms of Use" of Etsy.
With shipment companies: to fulfil your order. For the shipments, I engage certain postal services companies, such as POSTE ITALIANE or curiers. I will share your personal information with these third parties, but only to the extent necessary to perform these services. To comply my legal or tax obligations.

HOW TO CONTACT ME:
If you have any questions or concerns, you may contact me with Etsy "Conversations," or through under 'Seller details'.