BeckyWrightPottery

HAPPINESS WITH PURCHASE:
To let me know you received your purchase safe and sound, please let me know! If by chance, your items arrive damaged or you are unhappy with your purchase, please contact me right away before leaving feedback so I may have a chance to right the situation. If items arrived broken, I may ask you to send me a digital picture of the product, including the packaging.

Items must be paid for in three days from sale. After three days, I reserve the right to cancel the transaction. Right now is a great time to double check and make sure your Etsy and PayPal shipping addresses match. I don't want there to be a delay for you getting your item(s). I will ship your purchase upon received payment through PayPal or when your personal check or money order clears.

Generally I ship within 1-2 days of purchase. I will let you know (via e-mail) the date that I ship. Also, it's a great idea to make sure your PayPal and Etsy shipping addresses match because it will prolong the shipping of your package if I need to contact you. I use PayPal shipping for American packages so you will have tracking of your package.

Packaging:
I use as many recycled materials as possible to ship your purchase in. Many boxes I ship with are recycled, but unfortunately I must use brand new boxes and bubble wrap from time to time. Please consider re-using your shipping supplies to mail your own gifts in! I ship so that your items will arrive unbroken. Alas, that means that they aren't wrapped in pretty paper and tissue. I feel that it's more important for safe arrival over frivolousness!

INTERNATIONAL SHIPPING POLICY: International customers are responsible for any and all fees and tariffs associated with Customs. These fees and tariffs are not included in either the purchase and/or shipping costs. Full retail value of items is listed on customs forms.

If you want an item shipped internationally and I neglected to include the shipping cost, please send me a message via Etsy Conversations, and so I may calculate the final cost for you.

CUSTOM ORDERS
I am happy to do custom orders for you. Please note that it may take up to 6 weeks for a custom order to be finished and shipped. Reason? I need to fill my kiln with wares in order for it to be cost effective for you and for me. Of course sometimes it may only take 1-2 weeks for an order. It all depends on my firing schedule. Please note: if you want something specific that you see in my store, but in a different glaze that I already showcase in my shop, the dimensions may differ slightly. Multiples of an item (ex: 4 bowls) may differ slightly in size and shape.