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Shop policies

Last updated on March 10, 2011
Welcome to The Dirty Betty Soap Co. Please take a moment to review these policies before placing an order. If you have any questions or comments please do not hesitate to contact me.
Returns and exchanges
If you try one of my products and are not absolutely in love simply return it for a refund. No questions asked, no hard feelings.

Returns must be made within seven business days of original receipt. You are responsible for return postage. Original shipping and handling is non-refundable. Please contact me if you need my mailing address. Returns made after seven business days will not be accepted.

Any order refused for delivery is subject to a 10% restocking fee. Original shipping and handling is non-refundable.

As stated in my shipping policies I will not refund or replace orders lost, stolen, or damaged in transit. If you'd like to purchase insurance please look for the "Special Delivery" listing in my shop. Insurance is not required but highly recommended.
I prefer payment via Paypal at the time you place your order. Orders not paid for within three business days will be canceled.

Don't have a Paypal account? You can still choose this option at checkout and pay this way using your debit or credit card.

Don't have a credit or debit card? I also accept USPS money orders (USPS only). If I don't receive your money order within seven business days your order will be canceled.

If you place an order and change your mind before paying please let me know as soon as possible. Orders cannot be canceled once payment has been received.

Many of my products are made to order. I will start working on your order as soon as payment in full has been received.
I ship all orders USPS First Class or Priority Mail, depending on weight. All orders are shipped with delivery confirmation. Your order will be shipped to the address you choose in Paypal so please make sure it is correct.

Unless otherwise noted in my shop announcement your order will ship within three business days. If you need something by a specific date please contact me before placing your order to make sure I can accommodate your request.

Shipping and handling is $2.95 for the first item and $1.00 for each additional item, with a maximum cost of $10.95. If your S&H total is over $10.95 I will refund the difference. Orders over $50.00 ship for free!

I dislike having to say this but I will not refund or replace orders that are lost, stolen, or damaged in transit. If you'd like to purchase delivery insurance please look for the "Special Delivery" listing in my shop. Insurance is not required but highly recommended.

At this time I only ship to the US (all 50 states and APO/FPO addresses).
Additional policies and FAQs
I generally list only one of each item at a time but usually have more on hand or can make more. If you would like multiples of a product please contact me and I'll be happy to make a special listing for you.

I welcome custom orders as my schedule allows. Please contact me with any special requests. Sample size products make great favors for weddings, showers, and other special events!

Wholesale is available to retailers on a case by case basis. Please contact me for details. I do not offer private label or sell on consignment.

I am unable to offer free samples for reviews. I include samples with every paid order and sell sample sizes of almost all my products. If you are placing an order and would like to request a sample of a particular product please include your request in the "notes to seller" and I'll do my best to accommodate your request.

I personally use all of my products on myself and test them on a panel of very willing human family and friends (never on animals). If you experience any adverse reactions while using one of my products please discontinue use immediately and consult a doctor. Feel free to share your experience with me as well but as I am not a doctor, and do not play one on television, my response will be to consult a doctor. If you are unsure of a scent or how a product will react to your body chemistry I recommend trying a sample before purchasing full size.

My products are all handmade in small batches and may vary slightly in color, scent, texture, etc. That's the beauty of handmade!

Unless otherwise specified all of my products should be used within one year from the time you receive them. Here are some tips to make the most of their shelf life:

Always store bar soap on a well draining soap dish between uses. Do not place in direct or standing water unless you want to see it melt away like an ice cream cone on a hot summer day.

Tightly close the lid on all scrubs, lotions, balms, etc. between uses. Do not introduce excess water into the containers.

Store all products in a cool dry spot when not in use. Do not expose any of my products to excessive heat or cold. Doing so may cause some products to melt or permanently alter their texture and/or appearance.

Still have questions? Comments? Want to share your experience with one of my products? I'd love to hear from you! I try to respond to all inquiries within 24 hours, not including weekends or US holidays. I am located in western WA and therefore operate on PST time. Thank you for visiting The Dirty Betty Soap Co.!