Custom and personalised orders example Wishy Snail take 7-14 days form time of placed order
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The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders

I pride myself on being environmentally conscious, so all packaging for Disco Balls and Dandelions items is recyclable and eco-friendly with 25% of all sales from my little shop donated to worthy UK conservation projects.
I source all of Disco Balls and Dandelions packing materials from reputable companies and is either recyclable or biodegradable to the environment

Dear Dandelion

Thanks so much for buying a handmade item from Discoballsanddandelions.com or my Etsy store

My Dandelion Wish gifts and Jewellery is made with an epoxy resin so you should be careful not to get lotions and perfumes on then as it can affect the finish of the resin

My resin items and jewellery is very durable but please avoid things that can cause scratches to the surface

Please clean with a soft clean cloth to keep your beautiful items pristine

Always keep your resin items out of direct sunlight . The resin i use has excellent UV protection but prolonged exposure can cause yellowing.

 
I gladly accept returns, exchanges and cancellations
 
Contact me within: 7 days of delivery
 
Return items back within: 14 days of delivery n
 
Request a cancellation within:  12 hours of purchase
 
The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders
 
Returns and exchange details
 
 Items must be returned in their original condition, unworn/unused in the original packaging.

Return postage costs are the responsibility of the buyer unless the item is faulty or has been damaged in transit.

Refunds will be processed