Dluxgiftbox

Sending A Hug in a Box

Glasgow, United Kingdom
|
| 5,341 Sales | 5 out of 5 stars 5 out of 5 stars

Dluxgiftbox is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    All our boxes are ready to be dispatched in 1-2 business days.
We ship Royal Mail 2nd Class Standard shipping and the delivery usually takes 3-5 business days.

If you want your order to be delivered sooner, we will STRONGLY suggest you upgrade to express delivery or next day Delivery. As our free standard delivery is posted with Royal Mail 2nd Class.

Thank you so much for visiting my shop. I really appreciate you taking the time to support small businesses!

Sign up for our mailing list for up to 20% off exclusive coupons and discounts: https://www.dluxgiftbox.com/

We know it's a strange time for everyone right now, and we would like to let you know we are not only a small business, we are a friend to talk to and a shoulder to cry on.

For further information please feel free to get in touch – we’re happy to help!

Much love,
Promise and Team @d'luxgiftbox

Announcement

Last updated on Jan 8, 2023

All our boxes are ready to be dispatched in 1-2 business days.
We ship Royal Mail 2nd Class Standard shipping and the delivery usually takes 3-5 business days.

If you want your order to be delivered sooner, we will STRONGLY suggest you upgrade to express delivery or next day Delivery. As our free standard delivery is posted with Royal Mail 2nd Class.

Thank you so much for visiting my shop. I really appreciate you taking the time to support small businesses!

Sign up for our mailing list for up to 20% off exclusive coupons and discounts: https://www.dluxgiftbox.com/

We know it's a strange time for everyone right now, and we would like to let you know we are not only a small business, we are a friend to talk to and a shoulder to cry on.

For further information please feel free to get in touch – we’re happy to help!

Much love,
Promise and Team @d'luxgiftbox

Items

5341 Sales

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Promise

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Promise

Reviews

Average item review
5 out of 5 stars
(849)
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Updates

postboxMonday 12 December
2nd Class
2nd Class Signed For
Royal Mail 48®
postboxFriday 16 December
1st Class
1st Class Signed For
Royal Mail 24®
Royal Mail Tracked 48®
postboxMonday 19 December
Royal Mail Tracked 24®
postboxWednesday 21 December Special Delivery Guaranteed®
We have exciting news! newspaper
D'lux Gift Box founder, Promise Okoye, has been announced as one of the 100 Female Entrepreneurs to Watch in the UK by The Telegraph Media Group and NatWest.
Huge congratulations from all at D’LUXtadatada
View all 34 updates

About Dluxgiftbox

Sales 5,341
On Etsy since 2021
Video summary: Our workspace - where all the magic takes place!

Our Story

I set up D'LUX GIFT BOX as I was trying to find a cost effective gift for a friend to send through the post last Christmas, but I just couldn't find anything appropriate to uplift her spirit. I reckon that a gift box with positive personalised messages to cheer someone up, would help boost morale, productivity, health and happiness in difficult times.

My goal is to make lovely gift boxes to put a smile on people's face that won't break the bank. Now, more than ever, it is important that we are able to reach out to those we love in a cost-effective way.

I'm also always keen to hear new ideas. So if you are looking for something specific that you haven't yet been able to find, do let me know!

Sign up for our mailing list for up to 20% off exclusive coupons and discounts: https://www.dluxgiftbox.com/

Thanks again for stopping by!


Happy Shopping!

Shop members

  • Promise

    Owner, Maker

    I’m Promise, founder of D'LUX GIFT BOX, a line of personalised luxury gift boxes carefully handpicked with delicious snacks and self care items wrapped with love. D'LUX came to me as an idea in 2020 and I just knew I needed to make it a reality.

Production partners

  • Bobbietoye Aromas

    Glasgow, Scotland

    BobbieToye is a small family run business established in 2019, specializing in luxury home fragrance, using traditional handmade manufacturing methods. ​Their products are Handmade Cruelty Free Natural Wax Recycled

  • Nassurel

    Edinburgh, Scotland

    Why we love Nassurel , their shea body butter . It's a natural plant extract and yes, vegan too. . Moisturises both skin and hair for longer. . Strengthens hair from breakage. . Revives skin from dryness and sun burn. . No chemical preservatives or bad stuff.

  • Zoe Spry design

    Bristol, England

    Zoe Spry is an illustration and design studio based in Bristol, UK. ​ With a degree in Textile Design, a Masters degree in Graphic Arts and industry experience working as a children's book designer, Zoe Spry aims to combine fun, thoughtful sentiments in tandem with fast moving current affair

Shop policies

Last updated on Oct 31, 2022

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 2 hours of purchase

Privacy policy

More information

Last updated on Nov 1, 2022

Frequently asked questions

When will my gift be dispatched?

Orders are typically processed within 1-2 business day! Please note, business days are Mondays-Fridays, and non-holiday days. We always do our best to ship your order as soon as possible.

Are your products Vegan?

Not all of our products are vegan. We offer a vegan gift box, but if you have your eyes set on a particular gift box, pop us a message and we will happily customise the box to make it vegan friendly.

What if I provided the wrong shipping address?

If you complete your order & then notice that the address details are incorrect, please contact us IMMEDIATELY! Once an order is shipped, we can no longer change the shipping address. Orders are sent to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to a wrong address.

If the address that you provide us is invalid & the package is returned to us, you will need to pay for shipping a second time to have your order shipped to a new address. If you choose to accept a refund instead, please note that we do not refund the cost of shipping & related processing fees that have already been consumed.

Returned Parcel

If you or your recipient's gift box was returned back to us, due to parcel not collected from the post office after delivery attempts. Once parcel is returned back to us, buyer will be responsible to cover the full cost of shipping plus handling fee.

It's the responsibility of the buyer to notify the recipient and also track their parcels with the tracking link we provide during dispatch.

Custom and personalised orders

We can make it happen for you! Just tell us what you might be looking for! We absolutely love to collaborate designs & ideas with you. Its so easy! Some of our best products were first "custom orders" so don't be afraid to ask! Send us a custom order request & lets start talking today!!

Gift receipts and packing slips

In efforts to remain eco-friendly...we view your order(s) electronically. We do NOT print or include a receipt in the package. Please reach out to us if you need a 2nd copy sent to you via email or ETSY conversation.

Missing Package

If a package has not arrived within 3-5 business days in the UK, and within 5-11 business days internationally, something could be wrong. Please look out for the courier slip through the door, if you missed your parcel or its been dropped at a safe place/ neighbours.

If we’ve shipped to a multi-unit dwelling, ask where packages that are too large to fit in your box are placed. Sometimes that place moves. Ask questions.

We cannot replace the goods until a report is filed, Royal mail or USPS does a full investigation & covers the cost of the loss. We are unable to re-ship products at our expense without resolving lost packages with you & your post office. We will work with you, but we will not assume responsibility for the courier service.

Wholesale availability

We are so BLESSED to have done corporate orders for the NHS, company employees and care home workers. We will love to take on such a rewarding role to be able to put smile on lots of faces. Please get in touch for corporate orders.

Address Details & Postage

Small and large parcels are sent via Royal Mail by 2nd class post, these are not tracked and signed but if you’d like an upgrade on your postage, please send a DM before ordering so this can be amended.

Items that are sent as a large letter are not tracked but if this is something you’d prefer, please send a DM before purchasing for this to be arranged.

Customers are responsible for giving the correct address details at checkout, it is at the owners discretion whether changes of addresses can be added after purchase and will only be done so if the item hasn’t already been dispatched. Any requests in change of address should be done so via an ETSY message and not via email.

Incomplete Transaction

Descriptions should be read for each listing and any incomplete transactions will be extended on dispatch times until the relevant information has been provided. The customer will receive a message via Etsy (or email if there hasn’t been a response)

If there is a long period of no response from the customer then a final message will be sent notifying that the order has been refunded and cancelled.

Seller details

is considered a professional seller (known as a trader) in the EU. What's this?