PonkiAndJeani

Handmade Plush Toys for children of all ages!

Gaithersburg, Maryland | 713 Sales

PonkiAndJeani

Handmade Plush Toys for children of all ages!

Gaithersburg, Maryland 713 Sales On Etsy since 2011

5 out of 5 stars (179)

Announcement   Looking for cute, goofy, colorful plush toys? I have them all!
As seen in the Spring 2016 Issue of STUFFED Magazine!
New items listed on Mondays!

My name is Jeanette and I sell handmade stuffed toys for children of all ages!
All plush toys listed are handcrafted by myself - every stitch, a stitch of love!
Making stuffed toys is not the only craft I enjoy! I often have other pieces available, be it jewelry, clay sculptures or paper crafts.

Please take a moment to read through my policies for more information on returns, payment and shipment options, and custom order info.

**Please note that due to different time zones it might take up to 24 hours for me to respond to inquiries, but I will respond to your convo WITHIN 24 hours.

Sincerely,
Jeanette H.

Announcement

Last updated on Mar 13, 2019

Looking for cute, goofy, colorful plush toys? I have them all!
As seen in the Spring 2016 Issue of STUFFED Magazine!
New items listed on Mondays!

My name is Jeanette and I sell handmade stuffed toys for children of all ages!
All plush toys listed are handcrafted by myself - every stitch, a stitch of love!
Making stuffed toys is not the only craft I enjoy! I often have other pieces available, be it jewelry, clay sculptures or paper crafts.

Please take a moment to read through my policies for more information on returns, payment and shipment options, and custom order info.

**Please note that due to different time zones it might take up to 24 hours for me to respond to inquiries, but I will respond to your convo WITHIN 24 hours.

Sincerely,
Jeanette H.

Jeanette Humphries

Contact shop owner

Jeanette Humphries

View all 103 items

Reviews

Average item review
5 out of 5 stars
(179)
See reviews that mention:
quality 31 shipping 44 customer service 20
View all 179 reviews

About

"With a little love, color and creativity"

Hi there!
My name is Jeanette Humphries and I'm a country girl, born and raised in South Africa.
As a young girl, I loved nothing more than designing and sewing dresses for my dolls. My mother patiently taught me everything I wanted to know about sewing, just as her mother has taught her. My dolls were the best-dressed girls in town!

At sixteen, I started selling handmade gifts to a local flower shop, which is where it all began!
Over the years, I have explored many different types of arts and crafts while specializing in children's stuffed toys and textile art.

Today I'm the designer and creator behind Ponki and Jeani's handmade plush toys.
I enjoy working with a variety of textiles and my love for color and attention to detail has grown more and more over the years. Each item in my shop was created with love, care and durability in mind!

Shop members

  • Jeanette Humphries

    Owner, Designer, Creator

    I'm a small town girl from South-Africa and I have been sewing for over 25 years!

Shop policies

Last updated on September 7, 2018
Welcome to Ponki and Jeani’s Etsy Shop!

I design and create soft, stuffed, plush toys for children of all sizes!
I pride myself in creating items that are well made using quality fabrics and creative materials.
Each creation listed was designed and constructed by my own hands with love and care in every stitch!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
RETURNS & EXCHANGES:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer will be held liable for any damage or loss in value.

DAMAGED DURING SHIPMENT:
Please notify me within 7 days of receiving your item(s). Given the extent of the damage I'll be happy to either replace the item or process a refund.
RETURNS & EXCHANGES:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer will be held liable for any damage or loss in value.

DAMAGED DURING SHIPMENT:
Please notify me within 7 days of receiving your item(s). Given the extent of the damage I'll be happy to either replace the item or process a refund.

LOST SHIPMENTS:
If your item(s) have not arrived within 30 days, please contact your local post office
to track the package via your tracking number. In the event that a package is declared lost through the postal service I'd be happy to either replace the item or issue a refund.

RETURNS DUE TO PACKAGE BEING UNCLAIMED/INACCURATE SHIPPING ADDRESS:
If items are returned to me, the seller, due to an inaccurate shipping address on the buyers account or if the item is unclaimed and returned, the transaction will be canceled and only the purchase price of the item(s) will be refunded.
If the buyer wants the item re-shipped they will be responsible for any additional shipping charges to re-ship unclaimed items.

REFUNDS AND CANCELLATIONS ON CUSTOM ORDERS:
Custom orders are not eligible for refund due to the uniqueness of the item(s).
Custom orders are not eligible for cancellations once production has started.
All custom order sales are final.
Payment
Orders are processed in order of payment received.
Production on custom orders will start once full payment is received.
Shipping
SHIPPING METHOD:
All items are shipped via the United States Postal Service (USPS).
Processing time for each item varies depending on shipping preferences selected, for details please see individual items.
A tracking number will be sent to buyers through Etsy once items are shipped.

SHIPPING METHOD:
All items are shipped via the United States Postal Service (USPS).
Processing time for each item varies depending on shipping preferences selected, for details please see individual items.
A tracking number will be sent to buyers through Etsy once items are shipped.

INTERNATIONAL SHIPMENTS:
International shipments are shipped via USPS First Class International and may take up to 5 weeks to arrive depending on your location. If items are returned to me the seller due to an inaccurate shipping address on the buyers account OR due to the item being unclaimed, the transaction will be canceled and only the purchase price of the item(s) will be refunded.

CUSTOMS AND IMPORT TAX:
Buyers are responsible for any and all applicable customs or importation taxes that may apply.
Please note delays in shipment might occur due to international customs and/or during the holiday rush season.
Additional policies and FAQs
CUSTOM AND PERSONLIZED ORDERS:

I accept custom orders based off original ideas/designs. NO copyrighted/patented designs unless you are the owner!

Please keep in mind all custom orders are my interpretation of your design/photograph.
CUSTOM AND PERSONLIZED ORDERS:

I accept custom orders based off original ideas/designs. NO copyrighted/patented designs unless you are the owner!

Please keep in mind all custom orders are my interpretation of your design/photograph.

If there are specific design elements you would like to include such as size, color, trim etc. please point them out in a detailed description of what you need and send it to me via Etsy convo before check out for an accurate price quote.

Turnaround time for custom orders range between 5-30 business days (1 -6 weeks) depending on the complexity and size of the design, the amount of orders currently in production and US holiday schedule.

Custom orders are NOT eligible for refund or exchange due to the uniqueness of the item(s).

Custom orders are NOT eligible for cancellation once production has started.

Production on custom orders start once payment is received in full.

All custom order sales are final!
Privacy
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use.
I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

More information

Last updated on Sep 7, 2018
Frequently asked questions

To clean plush toys you can use one of the following cleaning methods:

Vacuum:
Loose dust can be vacuumed off using a vacuum cleaner with a small hose attachment. Vary the attachment size to fit the size of the toy.

Spot Clean:
You can spot clean plush toys by mixing a mild, color-safe, multipurpose laundry detergent with warm water. Be sure the detergent is completely dissolved. Apply it to the stain, saturating it. Rub the area for a few minutes. Do not allow the solution to dry on the fabric. Rinse with clean water and blot until dry.

DO NOT Dry-clean your plush toys. There are ingredients in dry-cleaning chemicals that can damage the fabric/thread.

DO NOT Tumble Dry your plush toys. This will cause pilling.


Wholesale orders are discounted at 20% off with a minimum order of $250.

Turnaround time for wholesale orders are 3+ months - depending on the size of the order.

I do not accept wholesale orders during the holiday rush - November 1 through January 30.