PonkiAndJeani

Handmade Clay and Soft Sculptures

| Gaithersburg, Maryland
1,516 Sales | 5 out of 5 stars

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

Announcement    Handmade in the USA!
Due to different time zones it might take a few hours for me to respond to inquiries, but I will respond to your convo WITHIN 24 hours.

Announcement

Last updated on Oct 24, 2021

Handmade in the USA!
Due to different time zones it might take a few hours for me to respond to inquiries, but I will respond to your convo WITHIN 24 hours.

Items

1516 Sales
 

All Items

Jeanette Humphries

Contact shop owner

Jeanette Humphries

Reviews

Average item review
5 out of 5 stars
(475)
See reviews that mention:
Quality 89 Shipping 82 Customer service 38

Updates

"Just listed! These can be customized! Just send me a convo with your favorite donut type and I can do a custom pendant order for you!!"
View all 3 updates

About PonkiAndJeani

Sales 1,516
On Etsy since 2011

"With a little love, color and creativity"

Hi there!
My name is Jeanette Humphries and I'm a country girl, born and raised in South Africa.
As a young girl, I loved nothing more than designing and sewing dresses for my dolls. My mother patiently taught me everything I wanted to know about sewing, just as her mother has taught her. At sixteen, I started selling handmade gifts to a local flower shop, which is where it all began!

Over the years, I have explored many different types of arts and crafts while specializing in children's stuffed toys, textile art and polymer sculptures.

Today I'm the designer and creator behind Ponki and Jeani's handmade plush toys and polymer clay creations.
I enjoy working with a variety of textiles and my love for color and attention to detail has grown over the years. Each item in my shop was created with love, care and durability in mind!

Shop members

  • Jeanette Humphries

    Owner, Designer, Creator

Shop policies

Last updated on November 22, 2021
Welcome to Ponki and Jeani’s Etsy Shop!
I design and create soft and clay sculptures! I pride myself in creating items that are well made using quality clay, materials and fabrics. Each creation listed was designed and constructed by my own hands with love and care!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Please notify me within 3 days of receiving your item if there are any issues with your order.
Payment
If you're new to Etsy and need help going through the payment process these links will take you through the steps:

How do I purchase an item on Etsy?
http://www.etsy.com/help/article/339

Need help with PayPal?
How do I use an Etsy Gift Card?
How do I check the status of my order?
Please visit the link below for all Etsy shopping information:
https://help.etsy.com/hc/en-us?segment=shopping
Shipping
SHIPPING METHOD:
All items are shipped via the United States Postal Service (USPS).
Processing time for each item varies depending on shipping preferences selected.
A tracking number will be sent to buyers through Etsy once items are shipped.
If your item is delayed or stalled, please contact your local Post Office!

DAMAGE DURING SHIPMENT:
Please notify me within 3 days of receiving your item if your item was damaged during shipment. I require picture evidence of the damage that occurred and given the extent of the damage I will be happy to either replace the item or process a refund.

LOST SHIPMENTS:
If your item has not arrived within 45 days after shipment, please contact your local post office to track the package via your tracking number. In the event that a package is declared lost or stolen through the US postal service, I would be happy to either replace the item or issue a refund.

UNCLAIMED OR INACCURATE SHIPPING ADDRESS:
Please verify your address BEFORE you place an order! If your items are returned due to an inaccurate shipping address or if the item is returned due to it being undeliverable or unclaimed the transaction will be canceled and the purchase price will be refunded minus the shipping cost. If the buyer wants the item re-shipped they will be responsible for any additional shipping charges to re-ship items.

INTERNATIONAL SHIPMENTS:
International shipments are shipped via USPS First Class International and may take up to 5 weeks to arrive depending on your location. If items are returned to me due to an inaccurate shipping address on the buyers account OR due to the item being unclaimed, the purchase price of the item will be refunded minus the shipping cost.

CUSTOMS AND IMPORT TAX:
Buyers are responsible for any and all applicable customs or importation taxes that may apply. Please note delays in shipment might occur due to international customs and/or during the holiday rush season.
Additional policies and FAQs
CUSTOM ORDERS:
• All custom order sales are final and are not eligible for cancellation, exchange, or return!
• Custom orders are excluded from all shop sales and coupons.
• Production on custom orders will start once full payment is received.
• Custom orders can take anywhere from 5-15 days to complete - please check with me before purchase if your custom order needs to ship within a particular timeframe.
• Custom orders are my artistic rendering of the photo you provide - please note that I DO NOT recreate or copy items made, patented, or copyrighted by other artists or companies!

WHOLESALE:
I am a one artist shop and unfortunately do not have the capacity and resources to fulfill large/wholesale orders at this time. Items listed are what I have in stock.

PLUSH TOY INFORMATION AND CARE INSTRUCTIONS:
To clean plush toys you can use one of the following cleaning methods:

Vacuum:
Loose dust can be vacuumed off using a vacuum cleaner with a small hose attachment. Vary the attachment size to fit the size of the toy.

Spot Clean:
You can spot clean plush toys by mixing a small amount of mild, color-safe, multipurpose laundry detergent with warm water. Be sure the detergent is completely dissolved. Apply it to the stain, saturating it. Rub the area for a few minutes. Do not allow the solution to dry on the fabric. Rinse with clean water and blot until dry.

DO NOT Dry-clean or machine wash plush toys. There are ingredients in dry-cleaning chemicals that can damage the fabric/thread. Because my plush toys are handmade and delicate it is not recommended that they be machine washed.

DO NOT Tumble Dry your plush toys. This will cause pilling