dogwoodrosestudio's Shop Policies
Welcome to Dogwood Rose Studio! Please feel free to browse the handmade soaps and eco-friendly cloth bags.
I love creating beautiful soaps with a variety of plant and earth derived ingredients, including oils, clays, essential oils, and the occasional grain or seed for scrub bars. I offer soaps in two sizes: regular (120 gram) and sample (40 gram), plus gift sets.
My eco-friendly cloth bags include: large carry-all shoulder and cross body cloth bags, often made with upcycled materials; medium sized bucket bags, great for an alternative purse; plus clutch purses with detachable wrist straps and assorted zippered and velcro closure small purses.
You can pay for your purchases with Paypal, Interac e-Transfer, email transfer, bank transfer, or money order. Payment must clear before your order will be shipped. Orders may be cancelled and fully refunded before shipment (within one to three days of placing the order).
All items are shipped within three days of cleared payment (often sooner).
Handmade Soap ~ Because of the shipping costs charged by Canada Post, your best deal is to buy multiple bars of soap.
To Canada ~ Orders to Canada include tracking and insurance, if shipping charged is above $6.00. You can expect to receive your order 2 - 9 days after you receive a shipping notification.
To United States ~ Orders to the USA include insurance but not tracking, if shipping charged is above $6.00. You can expect to receiver your order 4 - 10 days after you receive a shipping notification.
The buyer is responsible for any and all customs and/or duty charges, if applicable.
Refunds and Exchanges
I want you to be satisfied with the handmade item you purchase from me, so, please contact me if the item is not as described. You may return the item if is not as described and I will refund the purchase price. The customer will be responsible for return shipping costs. Please contact me before returning any items.
Additional Policies and FAQs
If you are in the Lethbridge, Alberta area, I would love to save you shipping costs and arrange for pickup/delivery. I will accept cash for in person transactions.
If you would like more than one of any soap listed in my shop I would gladly accommodate you with a custom listing. I may have more on hand than are listed in the shop. Contact me to find out.
If you like the fabric in one bag but the style of another, convo me to inquire about a custom item. If I have enough material on hand I would love to make a bag that you like.
Last Updated November 18, 2012