Accepted payment methods
Returns and exchanges
Please provide your Gmail address in the "Notes to Sender" at the checkout and wait for an invoice if paying by Google Checkout.
Dolamakes is liable to collect tax in the state of New York.
Sales Tax is added to all orders shipping to and within NEW YORK state only.
Sales tax must be paid prior to shipment.
These are our creations and your treasures, we promise to pack everything safely!
All items are shipped USPS/UPS depending on the best rate for your location. Significant overages will be refunded. Confirmation is included with your order and Insurance is required for Custom Orders and optional with standard purchases. Please contact us before purchasing for expedited shipping.
Yes we ship international. We normally ship USPS but also UPS and DHL when their rates are best for the 'Ship To' location. Dolamakes is not responsible for any tax & duties that may or may not be applied by the receiving country. Please be aware that the country the item ships to may require these to be paid before they can release the package. This is especially important if sending as a gift.
Please contact before purchasing.
*Non-Custom/Personalized items ship within 2-3 business days
**We are willing to be flexible and discuss any shipping arrangements you'd like, so please feel free to let us know what you'd prefer prior to purchasing and, if necessary, we'll adjust costs accordingly.
***Items can be picked up in Manhattan and Brooklyn.
Additional policies and FAQs
We are more than happy, willing, and thrilled to accept custom work in order to make something that will be truly, uniquely yours.
If you have an idea that you would like to discuss with us, or a variation on something we have available, please let us know and we'll do our best to make it come true! Lead times for custom orders are generally 1-2 weeks, depending on the design.
Design approval and 50% deposit are required to start. Deposits are non-refundable once a custom project has started. Shipping Insurance is required.
Please ask any questions you may have prior to purchasing.
Feel free to request custom goods via Alchemy (link is on the right)
CARE INSTRUCTIONS (porcelain goods):
Yes, the paint we use on our porcelain goods are non-toxic and labeled as food safe, but we ask that you use them for simple serving/display purposes only since sharp utensils can damage the integrity of the art work.