Only defective items are subject to exchange within 7 days of delivery. Please email us and return to us with our ORIGINAL PACK, UNDAMAGED and UN-WORN within 7 days in the SAME CONDITION that it was sent to you. There are No claims on used goods.

Orders that are returned to us due to unclaimed, incomplete or incorrect address provided will not be returned to the customer and will only be resent at the customer's expense. Additionally, orders that are abandoned by your local post office or customs, for whatever reason, will not be returned to the customer and will only be resent at the customer's expense.

You may be subject to import duties, taxes, and/or customs fees which may be imposed by your local government when you receive your package. You are responsible for paying any additional charges for customs clearance. Rates vary by country and by what was ordered so we are not able to supply an estimated cost. Please contact your local post office or customs office to inquire about these charges.

All purchased items are expected to be paid for within 3 days. If you have a problem with that please send me a message about it.

All orders are shipped by Trackable Registered-Airmail. They USUALLY take 1-3 weeks to arrive depending on your location.

LOST ORDERS:
I'm very sorry but I cannot be held responsible for lost parcels in the mail. Once I have shipped your order it is out of my hands.

Our Website:
http://www.dollb.com

Our Facebook:
http://www.facebook.com/dollbcom

Our Flickr:
http://www.flickr.com/photos/dollb_gallery/

Our Other Shops:

Digital Paper Pack:
http://snvy.etsy.com

Craft Supplies
http://beadic.etsy.com