DonnaMarieStrachan

Handmade art and crafts from the UK

London, United Kingdom · 4 Sales

DonnaMarieStrachan

Handmade art and crafts from the UK

London, United Kingdom 4 Sales On Etsy since 2007

0 out of 5 stars
(4)

Announcement   Welcome to my store - here you'll find artwork, jewellery and other creations, handmade in the UK. I also have a website: www.dmstrachan.co.uk.

If there's anything I can help you with, just ask. Please check my policies before purchase.

Thanks for looking :)

Announcement

Welcome to my store - here you'll find artwork, jewellery and other creations, handmade in the UK. I also have a website: www.dmstrachan.co.uk.

If there's anything I can help you with, just ask. Please check my policies before purchase.

Thanks for looking :)

Donna Marie Strachan

Contact shop owner

Donna Marie Strachan

Reviews

No reviews in the last year

Anonymous on Dec 19, 2008

5 out of 5 stars

Lovely jewelry beautifully packaged, great communication, fast shipping. This is a wonderful seller, very highly recommended. Thank you so much!

Anonymous on Nov 18, 2008

5 out of 5 stars

I received this bracelet in the mail awhile ago, but hadn't had the chance to submit my feedback until now. It's gorgeous. Not only is the color combination great, but so is the crystal combination. Each crystal promotes a certain wellness and each purpose for the crystal blends well with the others on the bracelet. Fast shipping. Lovely seller.

Anonymous on Feb 12, 2008

5 out of 5 stars

The shell pendant has arrived in beautiful condition!

View all 4 reviews

Shop policies

Last updated on March 28, 2011
I'm based in the UK and will ship worldwide.

I'm "convo friendly", which means that you can send me a conversation whenever you wish if you have a question, suggestion or to tell me what you think of my store.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
The sooner you pay, the sooner I post! Please pay as promptly as you can, or let me know if you have a problem sending payment.

Once payment has cleared through Paypal, I will post your items, usually within 24 hours.

If you neither pay nor contact me within 10 days of purchasing an item, the order may be cancelled and the item listed again. Please only click on the buy button if you intend to pay for the item :)
Shipping
Standard UK shipping includes Recorded Delivery.

International shipping is sent by standard Airmail.

Postage options can be upgraded to include signed for, insurance and swifter delivery. Convo me for a quote if required.

Some countries may have restrictions on imports, for example with jewellery items. While I check this before posting, it helps if you let me know of potential problems.

I always attach accurate customs forms to my packages, so they should pass through customs without delay (hopefully!). It's illegal for me to label items incorrectly as gifts, so please don't ask me to do this :)

If you experience any problems with delivery, or goods arrive damaged, let me know as soon as possible. Ideally photograph any damages to packaging and items, in case I need these for making a claim through the post office.
Refunds and Exchanges
I create items to a high finish standard and expect each piece to give many years of wear. However, if you find anything you're not satisfied with or a piece is faulty, please get in touch.


~ ~ BEFORE YOU BUY ~ ~

I list measurements of my work, and I'd advise you check these carefully before ordering. Try measuring a necklace you already own, or cut a piece of string to length and "try it on" for example. Some items can be extended, or shortened so please ask.

Prints - check the size carefully as some of my work is listed in a range of sizes.


~ ~ RETURNS ~ ~

If a piece isn't to your liking or you discover a fault, I will offer a full refund (minus postage) providing the items are returned unused (if brand new). Please send me a convo in the first instance so I know whether you want a refund, repair, longer chain etc.

Please ensure you package returns securely.


~ ~ EXCHANGES ~ ~

Goods can be exchanged for an item of the same value. If the price is higher, I will send you an invoice for the difference. If the price is lower I will send you a paypal credit for the difference.


~ ~ EARRINGS ~ ~

Returned earrings may be subject to a restocking charge to cover the cost of replacing the earring post or hook. This does not apply to my handmade findings as these can be recycled.


~ ~ REPAIRS ~ ~

In the unlikely event that you need a repair done, I'll do this for free (excluding postage).
Additional policies and FAQs
~ ~ ~ ADJUSTMENTS AND CUSTOM ORDERS ~ ~

Where possible I'll try to meet your requirements - some pieces can't easily be adjusted, but I'll try my best to make your items perfect for you.

Fancy something that I'm not listing? Drop me a line with your requirements and tell me if you need something by a specific date, and I'll let you know if I can do it, and what it'll cost.