dorisandfred

Personalised books and printables to organise life

Hanworth, United Kingdom

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dorisandfred is taking a short break

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Note from shop owner My shop is now closed until November. You can find out when I will re-open by following me on social media @dorisandfred or on my website www.dorisandfred.co.uk

thank you
Wendy

Note from shop owner

Last updated on Oct 21, 2021

My shop is now closed until November. You can find out when I will re-open by following me on social media @dorisandfred or on my website www.dorisandfred.co.uk

thank you
Wendy

Wendy Flynn

Contact shop owner

Wendy Flynn

Reviews

Average item review
5 out of 5 stars
(33)
See reviews that mention:
Quality 2 Shipping 5 Customer service 7

About dorisandfred

Sales 410
On Etsy since 2008

I love colour and patterns and want to share them with you!

Hello, I am Wendy Flynn,
Doris and Fred were my grandparents
I am an Artist specialising in surface pattern design and Illustration and book making!
I live in South West London with my wonderful Husband and young Son.
I have been creating art for as long as I can remember, it is all I ever wanted to do.
I have a degree in Graphic design From Bath (98)
I spent most of the 3 years in the darkroom and on the computer drawing with my mouse. (I was the only illustrator in my year to primarily use a computer, which seems really odd now!)
I love to draw with India ink, using a sharpened stick, or dip pen, this comes from a mark making class in the textiles portion of my foundation course, I still have the stick i used then (in 1994!)
I also love using Illustrator and photoshop to enhance my doodles and add colour and sometimes texture.
Sometimes my work starts from a drawing, sometimes it just sort of happens on the computer, it depends on the day!
I love to take photographs of everything around me, patterns and just things that interest me, from food to flowers to lines painted on the street! This used to involve carrying a bulky camera around all the time but thanks to my phone I can do this without too much sighing from those around me. These pictures inspire and sometimes become part of my work.
I am happiest near The sea or in my favourite park in the sunshine.
Things I love... hanging out with my family, taking photos, listening to 90s indie music, having a cheeky dance, baking cakes, watching tv box sets, finding cool vintage fabrics, good pizza, burritos the size of your head, chocolate, a meal with good friends.

5 things you might not know about me…..
I am addicted to Diet coke
I have a slight hoarding problem (see the stick mentioned above)
My son is named after a Painter, a Musician and a Norse God!
I can't wear high heels
I love to make lists!

I love a commission so if you fancy coming up with something new that you can't see here send me a message and we can chat :)

Shop members

  • Wendy Flynn

    Owner, Designer, Maker

    Doris and Fred were my grandparents I live in SW London with my husband and young son. I am an Artist specialising in surface pattern design and Illustration I have been making personalised books since Autumn 2014

Shop policies

Last updated on July 30, 2020
Hello!
Welcome to Doris & Fred
The place to buy handmade, personalised books to help organise and brighten your corner of the world!
Everything is designed, illustrated and handmade by me, Wendy, mum and wife, working around my little family. Everything is made to order in my SW London garden studio.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Due to all our items being personalised and made to order, we can not accept returns unless the item is damaged, faulty or not fit for purpose.
Or
if we at Doris & Fred have made a mistake.
Please contact us via convo or email at dorisandfred [!at] gmail.com as soon as possible to rectify the situation.
Please include photos of any errors, and return the original order using the format at the end of the document.
Bespoke or personalised items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Doris & Fred, In this case, please refer to the returns section of this document.


Doris & Fred
Address: 26 Cross Road, Hanworth, Middlesex, TW13 6QW
Telephone Number: 07702156060
Email: dorisandfred [!at] gmail.com


We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
If the reason for the return is our responsibility return postage will be paid by Doris & Fred
Payment
Payment must be made within 3 days please.
Prompt payment means you'll get the product a lot faster!
Products will not be started until payment has cleared.
Shipping
My lead time is 10-14 working days unless otherwise stated due to holidays or other circumstances, once payment is cleared you will be added to the queue, all parcels are sent regular first class with proof of posting unless you choose a tracked service. please allow 14 days for your parcel to arrive.
Additional policies and FAQs
(For digital items please scroll through)
TERMS:
Please read my T&C’s carefully before purchasing, by purchasing with Doris & Fred you are agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Doris & Fred own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on the Doris & Fred website/etsy page, we make no warranties, whether express or implied in relation to its accuracy.
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Doris & Fred you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

PRICES:
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Products
Please check your personalised text when ordering, any spelling or grammar errors must be checked for by the customer.
Any errors noticed after printing and shipping of goods will not be refunded/exchanged.

CUSTOMER LOGOS AND ARTWORK:
Doris & Fred accepts artwork/logos in jpeg, ai, eps or pdf format.
Doris & Fred does not accept artwork/logo in Word, Excel or PowerPoint format All artwork must be hi resolution ideally 300dpi or more.
All logos and artwork must be your own work or you must own the copyright for them.
I can not use images found on the internet or that belong to someone else.

PAYMENT :
PayPal is our preferred method of payment, you may pay with your PayPal account or with a card on their secure system.
Or you can pay with a card (Visa, MasterCard, and American Express debit and credit cards) via the etsy payments system

Any contract for purchases made through the website/etsy will be with Doris & Fred. Doris & Fred must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Doris & Fred will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Doris & Fred’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Please allow 14 working days for your order to be dispatched

SHIPPING:
Doris & Fred posts most UK orders via Royal Mail regular 1st class mail.
It is Royal Mail’s policy to return your item to the sorting office or leave with a neighbour if you are not home to accept your delivery and/or it will not fit through your letter box.
A red card will be left in these cases.
Should your order not arrive, please contact Doris & Fred as soon as possible, a full refund or a replacement will be offered once 15 days have passed.


FAQ

Do you have a question for us?

Have a little look here and if you can not find the answer then feel free to contact us.


What can I have written on the front? - Anything you can dream up! Sometimes it is just a name, sometimes a quote, there are lots of examples on my Facebook page

Can I have my business logo on the cover? - Of course, but you must own the copyright to any image you send me.

What format should my logo be and how do I send it? - a jpeg is fine as long as it is high resolution (300dpi) or an ai , pdf or psd file. Please email after check out to dorisandfred [!at] gmail.com

Do you send a proof or preview of my cover or bespoke design? - If you request it yes, just ask when you check out.

Can I send you my own image for the cover? - Yes, but please contact me before ordering

Can I send an image or logo I found online? - NO! You must own the rights to reproduce any image you send me.

Do you take orders for new books? or bespoke designs? - Sometimes, please contact me before ordering

What payment methods do you accept? - Paypal, Visa Master card and American Express via paypal or etsy checkout

How much are your books? - They vary, all prices on the items

Where is my order? - If your order hasn't arrived 14 days after dispatch please contact me to chase it up with Royal Mail

I have my order but something is wrong - Please get in touch via convo or email - dorisandfred [!at] gmail.com

The colour of my book isn't the same as what I saw on my screen, why? - I am afraid screens are all different and so colours can sometimes appear different. if you need to match a colour please get in touch

I want to cancel my order - Please contact me as soon as possible, If I have already started making your order then it won't be possible, due to the personalised nature of my products, if I haven't started then I am happy to cancel an order. Just ask.

Can you do a rush order I need it as soon as possible? - Sometimes, please contact me before ordering to check on my timings, usually my lead time is 7-14 days.

Do you post outside the UK? - Absolutely, if you don't see your country in the shipping instructions at checkout then please contact me prior to ordering

Do you take wholesale orders? - Sometimes, please contact me at dorisandfred [!at] gmail.com

How long will my order take? - Usually 7-14 working days, sometimes it will be faster. I will always advise you if there is a problem, I am working around my family so sometimes life happens, I hope you will understand.

Where is it made? - I make everything to order by hand in my little garden studio. I design, print and bind everything myself.

Do you design the books? - I do, all the covers are my original artwork, as are the insides of every book

How do you ship? - I use Royal Mail first class. If you require a different service please contact me before you order

What are your books made of? - Each book has a greyboard back and a 230gsm front cover, there is a 240 micron plastic cover sheet on the front and the back to protect your book. The majority of my books are filled with bright white 90gsm paper, the scrap books have 210gsm card pages. Almost all have hand cut curved corners to make them feel a little more special.

****************** DIGITAL ITEMS *****************

THIS IS A LEGAL AGREEMENT BETWEEN YOU (BUYER) AND DORIS & FRED (DESIGNER). BY ACCEPTING AND USING THE ARTWORK, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.

++++++ LICENSE TERMS & CONDITIONS ++++++

All digital artwork for sale in this store are designed for personal and small business use ONLY. I would appreciate small business users giving me a credit and linking back to my etsy store....

Please credit in description as:
Artwork courtesy of Doris & Fred http://www.dorisandfred.etsy.com

If you prefer NOT to leave credit, please contact me to purchase a Commercial License.

COMMERCIAL LICENSE (for small business use only): Credit is not required but appreciated.
IMPORTANT: The purchase of this license does not transfer copyright. All copyrights remain with © doris & fred / Wendy Flynn

If you are a manufacturer interested in licensing my designs, please contact me for more information.

PLEASE DO NOT CLAIM ANY ARTWORK AS YOUR OWN. The copyright remains with © Wendy Flynn and Doris & Fred at all times.


:::::::::::::::::::::::::::::::::::::::::::::::::::::: TERMS OF USE ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Digital printable files: You may use my products to create digital printable files (personally or commercially). Files must be flattened (jpg or PDF) and personalized for your customer. You cannot use my graphics to sell printable blanks or templates for others to personalize.

Printed products: You may use my products to create printed stationery, handmade or printed cards, brochures, flyers, business cards, printed party or stationery elements, games, jewellery, clothing, accessories, home decor, etc. You can also create stationery or other printed products to sell on your Etsy, Storenvy, and in your own store.
You may NOT use the graphics to sell on any print-on-demand (POD) websites like Zazzle, Society6, and Envelop, among others.

Logo and Web Designers: You can use my products commercially to create logo and web designs to sell if the clipart or papers are part of the design.
You may NOT sell the graphic as is as the logo by itself. You may create website/blog templates, banners, headers, footers, buttons and store front designs if it is flattened and 72 dpi.

Digital scrapbooking: You may use all products for your personal use only.

Teachers and Educators: You can use my products personally, commercially for digital games or educational sheets. Please provide a clickable link on the PDF or website where you display my images. For example: Graphic by dorisandfred.etsy.com

*YOU MAY NOT* resell as is, redistribute my original files, use on print-on-demand websites like Zazzle, Society6, Envelop, etc., sell as digitised embroidery, turn into brushes/tubes or shapes, create rubber stamps from the image, resell as clip art, offer as freebies, sell as digital collage sheets, or sell as layered templates of any kind. This includes sharing of any kind with anyone.

THIS LICENSE IS FOR SMALL BUSINESS ONLY. For everything else, including industrial manufacturing, an extended license is required (contact me for more information).
dorisandfred [!at] gmail.com

Thanks
Wendy