dorotheasdesign's Shop Policies
Thankyou for browsing I hope you find something that is just right - if I could make it right , please let me know, also if you have a question.
I enjoy designing and making craft items and aim for you to enjoy it too.
All my items are ready to ship and will be dispatched within 48 hours of receipt of payment. Occasionally I exhibit items I listed here also elsewhere, but can retrieve them in the required time frame!
Payment through paypal only which you can use even if you don't have an account.
Once the money has been received, I send your item in a strong, padded envelope via first class royal mail or airmail which I have found very reliable and quick over the years, apart from just before Christmas when everything takes longer.
VAT / Mehrwertsteuer is included in the price.
In the U.K. via First Class Royal Mail. (Usually one to two days)
Anywhere else via Airmail. (Usually within three to five days inside Europe, longer for other continents - you can check on their website)
I have used Airmail for many years and find them very good.
Should you wish to receive your goods via an alternative method and you are prepared to pay for it, please let me know.
Refunds and Exchanges
I conform with the usual legal requirements for internet selling.
Also I test my items for durability and inspect it for quality before dispatch, so I am pretty confident you won't find any reason to be unhappy with your purchase.
Should you think otherwise, we will have to view the situation together on an individual basis. Customer satisfaction is my priority.
I welcome enquiries prior to purchasing, should you be unsure about the description of an item or have special requirements.
Additional Policies and FAQs
I welcome custom orders or multiple orders.
You are welcome to ask and pay for guaranteed shipping methods.
I know that my items will last for many years under normal conditions.
I sell the majority of my items to people who live locally and see me frequently.
They tend to tell me how happy they are and return for more.
2 Water Street, Pontarddulais, Swansea, UK
dorothea2 [!at] talktalk.net
Last Updated August 4, 2015