dorothydomingo

If items are defective or damaged I will refund in full. If Items are broken in shipment I will refund or replace the order in full.

If a return needs to be made (buyer's remorse, or customer purchased wrong item or size) I will refund the cost of the items, minus shipping. Return shipping for wrong size orders are the responsibility of the buyer.

All returns must be received back in the same new condition.

I accept payment through PayPal and Direct Checkout (credit cards) through Etsy.

I ship all my regular items via USPS Priority and my buttons and magnets via USPS First Class.

Because I have to list my shipping charges before I know where the item will be shipped to, I tend to charge as if they were going to the West Coast (I'm in Florida). If the actual shipping costs are considerably lower, then I will refund the difference back to you through your payment method. I do not make extra money off shipping charges. I have considerable expenses (boxes, packing peanuts, bubble wrap) that are associated with shipping pottery which are covered by the charged shipping costs within each listing. There are usually savings involved with combined shipping costs when you purchase more than one listing, and those are easily refunded after the order is packaged up, weighed, and the shipping label is processed.

If I receive an order early enough in the day I can sometimes send it out the same day. Generally, I will ship items the next business day. You will receive email confirmation of your shipment with a tracking code.

International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond my original delivery estimates. All international orders will have full value declared on customs forms - no exceptions.