dortdesigns' Shop Policies
Dortdesigns are handmade designs from my home studio. Items may vary slightly from the photographs due to variations in glass and the fact that each item is handmade by me. I work hard to capture different lights for you to see the colors of the glass- but I am not a photographer~just a glass worker.
Shipping will be USPS - First Class for items under 13 oz and Priority Mail for over 13 oz. In larger orders it could be Fed Ex or UPS.
I generally ship within 48 hours unless it is a special order or there is some exception. I email shipping confirmation for you to be able to track your order.
Etsy only allows for shipping cost of 1st and 2nd item- so if you buy more than 2 items often the shipping is too high. I refund over charges on shipping as soon as I create the label and email you the amount you are refunded through paypal. I apologize but coaster, plates and many fused glass items are expensive to ship due to their weight. One set of coasters is just under 2 lbs. with packaging.
Refunds and Exchanges
If you are not satisfied you may return the item and I will refund the cost of the item, not the shipping. All items are pictured on my site with slight variations due to glass variations and minor differences because every item is handmade. Refunds will be made when item is returned at your expense.
Last Updated October 22, 2011