DottieDollie

I want you to be happy with your purchase, in the unlikely event that you are not 100% satisfied with your purchase, please contact me within 14 days of receipt. I will either exchange or refund the item (buyer is responsible for return shipping costs).

Please note that custom goods are excluded from this policy.

Please contact me if you think your order is lost in the post so that we can talk about a refund or replacement.

Buyers from EU countries have a right to cancel within 14 days, a contract cancellation form is available here;

https://www.etsy.com/help/article/5452

If you need any further information, please send me a convo.

Thanks for stopping by!

Michelle

You can now pay using Paypal, Etsy gift card, or credit card using Etsy direct check out.

If you wish to cancel an order after payment please convo/email me immediately.

Many of the items that I sell, particularly dolls and vintage jewellery are one off items, these will be sent by tracked/signed for mail.

Tracking information will be provided to you via Etsy convo, once your item has been posted. I usually ship items within one day of receiving payment, but it may be 2/3 days at weekends or UK bank holidays.

In order to help keep costs down on small items like brooches and shopper bags, these will now be sent by regular post in the UK, and airmail to Overseas destinations.

If you have a special shipping request just convo me.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

All of my charms are supplied with brand new sterling silver jump rings. If you would like the jump ring soldered closed, so that you can wear your charm as a pendant, I can do that for you. Just add this listing to your Etsy basket;

https://www.etsy.com/listing/108855216/jump-ring-soldering

I am able to offer layaway on all tems £100.00 and over. This would usually be 3 equal installments. Please get in touch if you need this option, and I will make a custom listing for you.

I Michelle Grant am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Etsy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.