doublebrush

DAMAGE IN TRANSIT:

We carefully pack every order for shipment, but if damage in transit should occur, you may exchange damaged merchandise for an identical replacement within 3 days of receiving. Please email us a note with photo as to the type of damage your shipment incurred.

Shipping and handling charges are non-refundable. You may want to insure your package; we are not responsible for lost or misdirected exchanges. Please note, USPS parcel post or standard mail (slow boat, literally!) may take 4-8 weeks to get to Hawaii from the mainland, and USPS Priority Mail 3-10 days.

Once your package is received, we will promptly send you your replacement item, along with a complimentary candle to thank you for your trouble. We will pay the cost of shipping your newly exchanged items back to you. OR if you paid for your order by credit card and do not want a replacement, a credit for the product only will be issued and will appear on your next billing statement.

Re: International orders, we do everything we can to pack your order securely, but if damage should occur, we will refund the product amount but not the shipping cost.

INCORRECT DELIVERY ADDRESS:

Please be sure your mailing address is complete and correct. Lost or misdirected orders to an incorrect address you give us are non-refundable.

If the post office returns a parcel because the address is incomplete or incorrect, or the recipient is not there, we will contact you. If you give us a corrected address and want to re-send it, you will be billed for the same shipping/handling again. If you want to cancel your order, we will refund you for the product amount only, minus a 20% re-stocking fee. We will not refund for postage and handling.

RETURN FOR ANY OTHER REASON:

If you want to return an item, let us know asap and mail within 7 days of receiving it. After we receive the item, we will refund your order minus a 20% re-stocking fee.

Custom orders and shipping/handling cost are non-refundable.

Send your parcel or any correspondence to:
Double Brush Company
P.O. Box 505
Keaau, Hi. 96749-0505

If you have any questions regarding your order,
please feel free to contact us at:
doublebrush(at)gmail.com

All payments are made between you and Etsy. We do not receive any personal payment information.

We only ship to all 50 United States but will make exceptions to other countries if you contact us. We found it too difficult in the past to figure out the shipping set up for international orders. UPDATE: Some listings do have international shipping options.

Most in-stock items ship within 3-5 business days. USPS First class mail usually takes 3-5 business days for delivery. Priority mail usually takes 3 business days for delivery. International orders usually take 7-10 business days for delivery.

I live in a rural area and go to town weekly. Please let me know if you need your order at an earlier or later date. I will also email you after you place your order to let you know an approximate ship date and other details.

We ship most items via USPS Priority Mail, or USPS First Class mail for smaller lighter items, with delivery confirmation.

Federal Express shipping is also available, let us know if you would prefer their service at an additional charge.

If you order one item, the shipping is the first price you see. If you order more than one item, the most expensive shipping price will be first, with the second shipping price in parenthesis for each additional item added on.

It is the responsibility of the US Postal system (USPS) to deliver mailed orders.
We are not responsible for incomplete or wrong addresses given to us, non-delivery due to recipient not accepting package, unsuccessful attempts from the post office to deliver, lost, misdirected, or late mail delivery.

We will contact you if an order is returned to us. If your order is returned to us unopened, we will refund you for the item less any Etsy fees and a 20% restocking fee, but we do not refund any postage/handling fees. If you want us to re-send the order, you will have to pay for the shipping/handling cost.

We will be more than happy to assist you with all of your gift giving needs, whether they be for yourself or others. We can also ship directly to your recipient and enclose a hand written gift note with your message.

We have been in business since 1996 and have assisted many brides, grooms, event planners, small businesses, and large corporations with their gift giving needs.

To find out more about us and what it is like to live and create on the Big Island of Hawaii, please visit our blog at www.DoubleBrush.com

We respect your privacy and will only contact you regarding your order.