Delanie Ottesen on Apr 15, 2015
Extremely irritated that I haven't received my order that I placed over a month ago. Tried to contract the company with no answer back!
doubleddesign responded on May 25, 2015
My home is torn up by complete plumbing of home crushed, honestly thought store on vacation order was refunded and cancelled please if reading look at my history
hellomyhoney on Mar 5, 2015
Great items!...wonderful to deal with!...thanx so much!
hellomyhoney on Mar 5, 2015
Great to deal with!...great product!...thanx so much!
Mandi on Feb 8, 2015
I have tried to contact this shop and I've received no communication back regarding my order I placed almost 2 weeks ago. I messaged and have not received a reply. The item has not been marked shipped either.
doubleddesign responded on Feb 20, 2015
Yes I was late posting but added items for being late. Had a family emergency that I had to take off for. Did get in touch with buyer asap but admit to being late and contacted and made amends to buyers and still am very sorry have never after all these years had a issue like this
Hope you enjoy Double D Design Custom Studios and your shopping experience for custom jewelry, pottery, gifts or beading supplies!
Please feel free to contact us with any comments on how we can make your shopping experience easier or more exciting.
Accepted payment methods
- Accepts Etsy gift cards
- Money Order
(We now accept credit cards directly through Etsy checkout. No need to have a PayPal account)
-Credit cards (we have a machine and can run our self without paypal if you do not use it just contact us and we now accept Credit card directly)
-Money order (Postal money orders)
-etsy Gift cards
* and Layaways can be arranged on large orders with arrangements.
*** Please make sure your Etsy shipping address is the same as your PayPal address.
*** Purchasing insurance is always best, especially with one of a kind pottery
*** We are NOT responsible for lost uninsured packages but things happen and we do understand lets work it out and talk it over, I am very flexible but please lets be reasonable.
Refunds and Exchanges
*** Return for refund within 14 days. *** (thats two weeks)
I believe that is fair on handcrafted items but supplies we can go 30 days, PLEASE, first contact me with any problems and lets work it out, on what is to be done. But, first, alway... check the items when your order is received. If there are any discrepancies, please notify us as soon as possible so that we can take corrective action.
Shipping, handling, and insurance fees are NOT refundable and buyer is responsible for return shipping cost.
Additional policies and FAQs
We Welcome Wholesale orders
I have done some trade and am open, so, it doesn't hurt to ask.
Pick ups in Abilene are welcomed...
I buy beads factory direct and love them, baby them, have tons of them living with me, so, they are here maybe not "here" were you can see them,yet...so, send a text and ask, I bet, I have it and can and will post it!