OliverAndSullivan

Oliver & Sullivan Quality Goods

Seattle, Washington 38 Sales On Etsy since 2013

5 out of 5 stars (4)

OliverAndSullivan

Oliver & Sullivan Quality Goods

Seattle, Washington | 38 Sales

Troy Brennan

Contact shop owner

Troy Brennan

Reviews

Average item review
5 out of 5 stars
(4)

Shop policies

Last updated on April 16, 2018

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Damaged prints:

I am not responsible for damages caused by USPS employees, however stay-flat mailers will be labeled "DO NOT BEND" and tubes will be labeled "FRAGILE" for extra precaution. But IF your print gets damaged, send a message to me through Etsy with a picture of the damage. Once verified that the print is damaged you can send it back via USPS First Class and I'll refund the cost of shipping through Paypal. When I receive it I will send a new print back.

Unsatisfied:

If for some reason there is something wrong with your print (smudges, printer lines, etc), please message me with a picture of the damage and I can send a new print of the purchased item FREE of charge.

Non-Refundable:

I cannot accept returns or issue refunds for items in good condition (ex: buyer changed mind, etc.)
Payment
I accept PayPal, debit, and credit cards. Payment must be made in full and have cleared before the item is shipped. Privacy and confidentiality will be upheld by PayPal and Etsy. Currency from other countries other than U.S. will be converted to USD by Etsy.
Shipping
Items will be shipped within 3 days of purchase. Typical arrival is within the following times from shipping date:

• US: 5-7 business days
• Canada: 3-5 business days
• Everywhere Else: 5-14 business days

Shipping Method:

• First Class USPS
• Confirmation number included with all domestic orders

Confirmation:

• You will receive a shipping confirmation email the day your item ships
• If you do not receive your item within the allotted time above since receiving the confirmation email, please contact me ASAP

Shipping Packaging:

• Prints larger than 18 x 24" will ship in a rectangular shaped cardboard tube (3 x 3 x 12")
• Prints smaller than 18 x 24" (12 x 18",11 x 17", 8.5 x 11", 5 x 7") ship in a kraft board stay flat-mailer
• Prints 4"x6" or smaller will be mailed in a water-protected sleeve in a standard envelope. Prints will be surrounded by thick cardstock to protect from unwanted bending and envelopes will be stamped "DO NOT BEND".

Note: Shipping costs include postage as well as packaging, labels, and all other shipping materials.
Additional policies and FAQs
**100% SATISFACTION GUARANTEE**
If you are not 100% satisfied with your order when you receive it, please contact me ASAP and I will do everything in my power to make you a happy customer!

Please feel free to contact me with any questions.