doubletroubledesigns

Double Trouble Designs - custom wedding stationery

1387 Sales

doubletroubledesigns

Double Trouble Designs - custom wedding stationery

1387 Sales On Etsy since 2009

5 out of 5 stars
(394)

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Shop policies

Last updated on February 3, 2011
Welcome to DOUBLE TROUBLE DESIGNS; custom designed stationary for all occasions!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
We Accept Paypal.

Listings require non-refundable payment in full before first set of proofs will be sent. Please see our website for payment terms on orders over $200.00.
Shipping
Digital files will be sent via email. Any shipping charges for printed items will be quoted per package shipped.

PLEASE NOTE: Rush orders will increase shipping charges considerably. We will send via US Mail, UPS, or FEDex, based on best price and time sensitivity.
Refunds and Exchanges
Due to the nature of our work, Double Trouble Designs LLC does not provide refunds. Items will be created to previously agreed upon specifications and proofs will be reviewed and approved by the customer before any printing begins. If a customer chooses to go in another direction and the payment has been made in full, the items will be finished as agreed upon, and the payment will not be refunded. If an item is received physically damaged, please notify us within 3 business days and mail the damaged pieces back for an equal exchange, standard turn around time will apply.
Additional policies and FAQs
In-Stock vs. Custom:
In-stock Designs are sold at a reduced price and you are able to change ONLY the personal information and the colors. The first set of proofs will be sent out within 2 - 5 business days, and are limited to 3 sets of proofs ONLY (additional sets of proofs may be purchased for $5.00 per set). If any other changes are required ex. font, layout, etc... or a version is desired that is a combination of more than one in-stock designs, the design then becomes a custom design and the price will be increased. If an in-stock design is purchased and those changes are desired, Double Trouble Designs LLC will send an invoice for the difference that must be paid in full before the next set of proofs will be issued.

Custom Designs are created based on your inspiration and specifications. Please read below for further details about Proofs, File Formats, Printing, etc....

Proofs:
The first set of proofs for custom items will be sent in up to 15 business days; determined by the size of the project and intricacy of the design. Custom projects usually receive up to 3 sets of proofs (some projects may need more than three, but will be determined on a case by case basis of project size and intricacy) Digital Proofs will be approved by the customer before final files are sent or printing process begins. Due to the nature of our business no changes can be made after final proofs are approved. Upon request, 1 hard proof is also included for customer approval before printing begins (excluding magnets, stickers, labels, folded cards, postcards, door hangers, and photo save the dates). Additional hard proofs may be issued at an additional per piece charge based on the quoted price.

Turn Around Time:
The first set of proofs for custom designed items will be sent in up to 15 business days, determined by the size of the project and intricacy of the design, after payment is made and required information is received. Revisions will be sent in up to 5 business days for each round of revisions needed. See Proof section for more details about number allowed...etc... Standard Printed Order turn around time, including custom design process, printing process, and shipping, can take 6 - 12 weeks. Print or Design orders with multiple items can take longer, as Double Trouble Designs LLC works with you as you send the information needed to complete each element of your project, standard proof time applies to each item during the process unless previously agreed upon by Double Trouble Designs LLC.

Rush Orders:
For an item to be “rushed” - meaning; the first proofs are received in half the original quoted time frame, there will be an additional of 50% of each original design fee added to the total and shipping will be increased accordingly. Payment must be made in full before the design process begins.
Rush orders are not always available, please contact info [!at] doubletroulbledesigns.net to see if your rush order is able to be processed at this time.

Digital File Formats:
The final digital files will be sent in either JPG, PDF, or PNG format; depending on the customer preference. JPEG is the most and universal but cannot be re-size clearly and dimensions must be given with order. PNG is a high-quality format that has a clear background, best for printing on colored paper. PDF is a high quality format, best for re-sizing and professional printing. If multiple file forms are needed, there will be an additional charge of $5 each. If the customer requests an EPS, AI, or PSD file, there will be an additional charge of $25 for each file type.

Printing:
Printing prices DO NOT include custom design fees or shipping & handling fees unless other wise specified. Designs will go through the proofing process before going to print. Custom paper sizes and larger quantities available, and are priced upon request. Details will be agreed upon before design process begins. Proofs will be approved by customer before printing process begins. Upon proof approval, standard printing turn around time is 15 - 20 business days depending on project size.

Payment of a deposit or payment of items in full is your agreement that you have read and understand Double Trouble Designs LLC Policies and Procedures.