DougDesigns

I want you to be absolutely satisfied with your order.

Wedding Bands - Since they are made to order, they are not returnable. Please contact me and I will do my best to remedy the situation.

All other items - If you are unhappy with your purchase, please contact me within 3 days of receipt so we can discuss a resolution.

RETURNS - After contacting me, if we have come to an agreement that your Item needs to be returned, you will receive a return authorization number. Please include it along with your Etsy receipt, and ship it with insurance and tracking. I am not responsible for items lost or damaged in transit. Items in the US must be returned within 10 days of receiving authorization. International items must be returned within 3 weeks of receiving authorization.

I accept all credit cards through Etsy Direct Checkout.
Florida residents will be charged 7% sales tax.

*** Your purchases will be shipped to the address provided by you on your Etsy invoice, please make sure it is correct ***

All wedding bands come in a ring box.
All other jewelry comes in a craft jewelry box ready for gift giving.
Domestic orders are shipped by USPS First Class Mail with tracking, unless otherwise requested. Insurance is optional.
Domestic orders above $200 are shipped Insured Priority Mail. Items above $400 will require a signature.

***ATTENTION INTERNATIONAL BUYERS***
For some countries..it may be possible for your order to be tracked online. Simply click on the tracking # to find out. If it is possible, you could also sign up for email updates on the shipping progress of your order.

All orders are shipped via First Class International Mail, unless otherwise requested. (shipping time varies for each country..usually 15-30 days)

Priority International Mail (typically 6-10 business days, but not guaranteed) - Please contact me for rates.

Express International Mail 3-5 business days - Please contact me for rates.

***Often international shipments are held at your local post office for pickup (not just dropped at your doorstep), so PLEASE be sure to check there if you are waiting on your order, they may not leave you a note.

****CUSTOMS - Please be aware that your country may charge Custom's duty, taxes, and other handling fees. These are your responsibility.

*I am not responsible for items lost, stolen or misdirected mail. It is your responsibility to make sure that your address is correct, and that you request insurance.
Shipping fees and rush order upgrades are nonrefundable.

Prices may change without notice due to the daily fluctuation in the precious metals market.

Caring for your Sterling Silver - Tarnishing of silver is the natural process of wearing Jewelry. Our bodies produce natural acids and in some people its stronger then others, so tarnishing may vary. Use a jewelry polish cloth to brighten items.
If your ring was oxidized, it will eventually wear off due to washing hands, showering, swimming etc. This is normal

Caring for your Non Precious Metals - Brass, bronze and copper will tarnish in time. They can be cleaned with a jewelry polish cloth or metal polish.