hg23605 on Mar 18, 2016
The invitation was elegant! Menna is eager to help you by answering all your questions and meeting any of your needs! Great product and customer service! 🙂
Accepted payment methods
- Accepts Etsy gift cards
- Money Order
1. Convo us with your desired quantity, colors, wording, or any details you would like us to know about your event. We will email you a detailed quote for your customized order.
2. Once we have finalized your quote - we will post a "Reserved" listing for the 50% deposit that is due to begin a project with us.
3. After purchasing your listing, we will create a set of digital "proofs" for you based on the details we discuss. We will design 1-3 variations of colors/fonts/layouts for you to choose from. Your order includes up to 3 rounds of revisions after we email you the first set of proofs. Each round of revisions and subsequent proof thereafter will incur a $25 fee. We'll spend as much time necessary working with you to ensure you are happy!
4. Once everything meets your approval we will email you our "Approval Letter" for you to sign and return to us prior to production. We are happy to print and mail you a final Paper Proof prior to printing your entire order, simply let us know your preference. Note: Paper Proofs will take up to 1 week to create plus shipping time.
5. We will post another "Reserved" listing for your final balance. Once we receive your final payment and Approval Letter - please allow 3-4 weeks for production of your order. *Please know will do our best to accommodate rush orders!*
We love being creative and always welcome custom orders. If you like our style but don't see exactly what you'd like, please let us know!
Your sample will ship within 1-2 business days via the USPS First Class Mail and will arrive in 2-5 business days.
♥ INVITATIONS & STATIONERY ♥
All invitations are carefully packaged and ready to stamp and stuff into the envelope upon arrival.
Orders are shipped USPS Priority Mail and will arrive in 2-3 business days. Please ask to upgrade your shipping if you would like your stationery any quicker.
Orders are shipped USPS Priority International Mail and will arrive in 6-10 business days. Please know this is not guaranteed and does not include time in customs. Clients are responsible for any taxes and duties that may be applied upon arrival.
Refunds and Exchanges
We carefully check each order prior to shipping, but if there is a problem with your order please let us know as soon as possible and we will gladly fix it for you!
Additional policies and FAQs
Please email us at here at Etsy or at contact [!at] downtoearthpaperworks.com if you have any questions!