downsworks' Shop Policies
I specialize in developing and articulating ideas for space objects in wood for the home. I invite you to take the opportunity to further shape the atmosphere around you. I'll try to respond to all inquiries within 24 hours, then we'll see what we can develop together.
All designs and images are property of downsworks, llc, and cannot be reproduced without permission.
All work is hand produced by me. They are made with natural materials, which means that there will be some variation in color, sometimes in texture as well. These are some of the qualities that make natural materials so beautiful.
My line of housewares are made with the same care as my furniture, each piece of lumber hand selected for its color and grain.
Paypal or etsy checkout is fine.
The smaller household items will ship priority USPS. Furniture will ship freight, and I will work with each order to see that it ships promptly and efficiently. When shipping details can be confirmed I'll also see that confirmation/tracking information can be provided. At this point I only have shipping arrangements for within the continental US, but would be happy to inquire for international possibilities. As shipping rates vary wildly, please allow me a few days to offer informed choices.
Shipping of instock items within 10 days of purchase..this time may be required to ensure proper packing and shipping arrangements. At this time all furniture is made to order, and I will give you a reasonable estimate as to wait time. I appreciate your patience.
Refunds and Exchanges
All items are shipped fully insured. If a piece arrives damaged, please notify me upon receipt, with the proper documentation (photos) I'll be happy to make a replacement piece. Be advised, the replacement may not be immediately available..I'll then provide you with an estimated wait time, and will due my best to expedite matters.
Additional Policies and FAQs
I invite you to look through my shop and my website. And I'm happy to consider all custom orders. Enjoy.
Last Updated September 25, 2014