Anonymous on May 14, 2012
I received my custom order today and was plesantly surprised to see that you added a couple of gifts and turned it into a gift bag! Like always I am a happy customer! I will return for more when my items run low. Thank you so much!! =)
Accepted payment methods
- Money Order
If you are using a credit card to pay for your order, you will still need to click on PAYPAL as this will take you to the payment page where you can enter your credit card information.
****** If your billing address doesn't match your paypal account there will be a delay in you receiving your purchase. Please ensure that the billing address matches your account.
You will not need to sign up for PAYPAL in order to use your credit card!
Due to the turnaround time, all products need to be paid for within 24 hours of purchase. Delays in payment will only prolong the manufacturing and shipping process. If there are any issues with payment, send me an email as soon as the issue is discovered so that I can provide service and your shipment won't be delayed. I will send a reminder on the 2nd day if I have not recieved payment for the item purchased. If I still do not recieve payment by the end of the 2nd day I will cancel your order. So please contact me if there is a reasonable excuse for the delay in payment so that your order does not get cancelled. If you need to cancel an order, please do so within the 24 hour window mentioned above. Email me via the contact seller page or at dporceline [!at] yahoo.com and let me know that you have cancelled you order.
*** Note*** I also reserve the right to cancel any order for any reason!!!
I use USPS Priority Mail for shipping. I do recommend insurance, as I cannot be responsible for items after I drop off packages at USPS. Insurance is an additonal $1.50. Please convo(email) me if you are interested in insurance, so that I can make the adjustments on your account.
Note: Convo is the same as email. We call it Convo here at Etsy just click on contact Dporceline.
If you need your order in a more expedient manner please contact me and I will work with you to find a more suitable shipping method.
I am not responsible for any customs fees that may be incured with shipments. Therefore, I will need proof of custom fees paid, if applicable, before I ship any item overseas.
Refunds and Exchanges
Additional policies and FAQs
That being said, if a product does not work for you don't give up on the product! Many products I have created for myself did not work for the purpose I originally created them for but they worked for other purposes. For example, I created a body butter that I did not like because it was too light for my body as a moisturizer, but my hair loves it. With these products experiment, and learn what it is you like and don't give up!
Even though my products may smell deliciously yummy and good enough to eat, resist the urge as these hair product are not made for ingestion/human consumption. These products are for external use only.
For any customers with allergies (i.e.nuts) please perform a patch test to see if our hair products are suitable for your skin and hair. If irritation occurs, discontinue use of the product immediately!
I do use certain essential oils and herbs which should not be used if you are pregnant or have certain medical conditions such as high blood pressure. All ingredients are listed in the MATERIALS section of the order page. Please research these ingredients and/or consult a physician before using these hair products. Additionally, if you would like the product without these ingredients I would be happy to oblige, just inform me. Don't worry, the products will still be great without these ingredients!
Additionally,since all products are handmade, there may be slight variations between texture, color and fragrance of each product. While I do my best to ensure that each product is uniform in each of these factors, there will be differences. Despite this, you can be assured that each product will be crafted with love and care every time.
In using D Porceline Beaute products you are acknowledging that you have read these policies and agree to them in every capacity. By doing so, you are relinquishing D porceline from any legal responsibility, under any circumstance for the misuse of our beaute products.