I want you to have a wonderful shopping experience so if there's anything you are not satisfied with, please let me know.

If you would like to return your jewelry, please contact me first. I will accept returns of non-personalized items within 14 days as long as the item is in new and unused condition. Please return it using the same type of packaging it arrived in so that it's protected. You will be responsible for the return shipping charges. Once I receive it, I will issue a refund minus the original shipping charges.

I do not accept returns of personalized or custom-ordered items. Personalization includes names, dates, initials, or any other characters that have been added specifically for you.

I accept PayPal and credit cards. If you pay with a PayPal eCheck, I cannot ship your order until it clears. This can sometimes take several business days.

If you are ordering a custom piece of jewelry, a non-refundable deposit may be required.

Wisconsin residents will be charged 5.5% sales tax on the order total, including shipping.

★ WHEN WILL MY ORDER SHIP? ★
If it's in stock, it will ship within two business days. If it's a made-to-order piece, my production time is 1-2 weeks before shipping but can be longer around gift-giving holidays. Each item's title and description tell whether it's ready-to-ship or made-to-order.

★ HOW WILL MY JEWELRY BE PACKAGED? ★
Beautifully and ready for gifting! I ship my jewelry in pretty gift boxes tied with ribbon. Inside the box, your jewelry will be sealed in a small zip bag with a piece of anti-tarnish paper. I always include a receipt unless you ask me not to. A bubble mailing envelope is the final layer of protection. If it's a gift, I would be happy to include a personal note on a pretty little card. Just ask. :)

★ SHIPPING WITHIN THE USA ★
Orders within the US are shipped First-Class Mail and include tracking. When your order is shipped, you'll receive a shipping notification from Etsy which includes the tracking number. (These notifications like to hide in spam and junk mail folders so be sure to check there.)

★ SHIPPING OUTSIDE THE USA ★
International orders are shipped First-Class Package International Service and will sometimes include tracking, depending on the destination. When your order is shipped you will receive a shipping notification. Please allow 4-6 weeks for it to arrive. PLEASE BE AWARE that you are responsible for any customs fees, duties, or taxes that your country may impose. Contact your local postal service or customs agency for information regarding the possible charges.

A polishing cloth is the easiest way to keep your jewelry looking its best. I prefer the ones that have two layers: one for tarnish removal and one for final polishing. After cleaning, store your jewelry in the included zipper bag. There's a small piece of anti-tarnish paper inside.

Perfumes, lotions, hair spray, and swimming pool chlorine will cause silver jewelry to tarnish quickly. Also never use any sort of jewelry dip. These can remove the finish and are too harsh.

Please keep in mind that your computer monitor may show colors differently than mine. Because of this, I try to describe the color of beads or stones as accurately as possible.

I take all of my photos with a macro lens which makes the jewelry appear larger than it actually is. I always include measurements and a photo that shows scale. Please refer to an actual ruler to get a better idea of the size.

My jewelry is not intended for children. Many of my pendants are small and could be a choking hazard.

General Data Protection Regulation (GDPR)
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
When you purchase from me you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
-as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Susan (Sue) Weibler, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sueweibler [!at] gmail.com. Alternately, you may mail me at:
Sue Weibler, 739 Windmill Dr. Mazomanie, WI 53560