Anonymous on Jul 23, 2013
never received...no tracking info ever provided...conversations stated sent to other location also resent no tracking to be able to confirm
Anonymous on Sep 29, 2012
My mother loved her birthday present. She was really happy with how sturdy it looks compared to other eyeglass chains she usually buys and said she can't wait to use it!
*Photograph sizes and prices: 3.5x5 - $6, 4x6 - $10, 5x7 - $15, 8x10 - $20, 12x12 - $28, 11x14 - $30
Other sizes available upon request.
Available in glossy, matte, lustre, and metallic finish. Please specify photo size and finish in message to seller at the time of purchase. All photos are available in black and white or sepia.
Accepted payment methods
- Accepts Etsy gift cards
- Money Order
For your convenience, PayPal® accepts Visa, American Express, Discover, Diners Club cards (with a MC logo), debit cards, eCheck, bank transfers, and PayPal® balances.
You will have a grace period of 48 hours to pay for your item/s. If payment is not received within this time frame, we reserve the right to cancel your order and relist the item/s.
If you would rather mail in your payment (cashier's check or money order) to us, you may do so, however, your order will not be processed until we receive your payment and your check has cleared. Please keep this in mind when calculating the processing and shipping time of your package.
Please be aware that all prices are in U.S. dollars. However, PayPal® will automatically convert your currency at the time of checkout. If paying with cashier's check or money order, please make sure that your conversion is calculated correctly. Should we receive your payment with the incorrect amount, your item/s will not be shipped until this is corrected and you will run the risk of having your order canceled and the item/s relisted. To avoid this inconvenience, please do not hesitate to contact us for assitance with the conversion so that your payment is sent with the correct amount.
Have any questions regarding your order? Please contact us and we will gladly inform you of its progress. If you simply want the status of your order, you can go to www.etsy.com/purchases.php for faster service.
In some countries, there will be additional charges (i.e. custom duties/taxes) for items shipped from international locations, which we will not be responsible for. These additional charges must be rendered, by you, in order for your package to clear customs. Please contact your local customs office for more information.
Insurance is not included, however, we highly recommend that you insure your purchase for the value of the item so as to relieve both parties of the responsibility, should any item/s get lost or damaged in transit, as we are not liable. In the unlikely event that this occurs, we will gladly provide you with any necessary paperwork needed in order to submit your claim to USPS.
If you wish to purchase insurance for international shipping, contact us so that we can ship your package via Priority Mail, instead of First-Class Mail International, as insurance is not offered with the latter. We will advise you of the shipping total when you request this delivery method.
Please ensure that the shipping address listed in your Etsy account matches your shipping address listed in PayPal®. We will ship your item/s to the shipping address listed in your PayPal® account, unless otherwise specified in your checkout notes. Please be aware that, not having matching addresses, will result in the delay of your shipment.
Please allow 2-3 business days (Monday thru Friday, excluding federal holidays within the U.S.), from the day after your order is placed, for your order to be processed and an additional 2-3 business days (depending on your location within the U.S.), before receiving your package. You should receive your merchandise within 6-7 business days from the day your order is placed, unless otherwise notified. As expected, delivery times to other countries may take a little longer, depending on your location. Please contact us regarding larger orders for an estimated delivery time frame.
Should you need faster processing, please contact us and we will make every possible attempt to accommodate your request, which will be determined according to our order volume during that time. Should we not be able to fulfill your request, we will notify you, prior to processing your order, so that you can decide whether or not you are still interested in the item/s.
Refunds and Exchanges
Any item/s returned to us must be in its original/undamaged condition. The item/s must be returned to us within 7 business days of receiving merchandise in order to receive a refund/exchange. Under no circumstances will a refund/exchange be granted beyond this allotted time frame.
Dragonflybynight will not be responsible for any items lost or damaged in transit, therefore, for your protection, please insure your package (for the value of the item/s) when sending it to us. You will be responsible for any shipping costs incurred when returning the item/s to us for a refund/exchange, as well as for the shipping of the newly exchanged item to you.
*There will be no refunds/exchanges on special orders, which include resized or requested design alterations, as well as custom pieces.
**Please be aware that, in order to protect ourselves from fraudulent claims, all claims are subject to an investigation, prior to approval. If we find that we are at fault, we will be more than happy to make it right for you.
Additional policies and FAQs
Dragonflybynight is committed to protecting the privacy of its customers. We will not give, trade, rent, or sell your personally, identifiable information, nor a list of our customers, to third parties, unless, of course, required to do so by a court of law.
Gift certificates are non- refundable/exchangeable. They have no cash value, therefore, are only redeemable for Dragonflybynight merchandise. They are valid for one year from the date of purchase. Please be aware that lost or stolen gift certificates will not be reissued/replaced.
If your order is a gift for someone else and you would like for us to include a card, please contact us with your request, along with your desired greeting and we will include one with your purchase, compliments of Dragonflybynight.
Do you like one of our designs but would rather a different stone, metal, chain, color, or length? Or do you prefer a particular stone, metal, or chain that you would like implemented into your own design? Whatever you may have in mind, we will be more than happy to hear from you. Just contact us, with the specifics, and we will certainly try our best to meet your desires.
Should you prefer a different component (for instance, leverbacks instead of earwires) for your piece/s, please contact us, prior to placing your order, so that we can inform you of the available components and additional fee (if any) for your desired component. If we do not have your requested component in stock, we will make every effort to meet your needs.
Our jewelry is not intended for young children. Therefore, please make sure that, as a precaution, it is safely stored away out of their reach. Never leave a child unsupervised with any jewelry. As adults, we sometimes tend to overlook hazards without even realizing that they are a hazard. Dragonflybynight uses the best materials available for its designs, however, no component can ever be fully guaranteed not to break, especially, while in the hands of young children. These components may present a choking hazard to an unsupervised child and can, unfortunately, result in tragedy. Please take the same precautions for pets, as they can be just as curious, if not more, than children.
Prior to purchasing one of our pieces, please be aware of any jewelry-related allergies that you may have, as we are not responsible for any allergic reactions. Every piece in our collection has a description of its components, not only for your knowledge, but to help you in identifying any potential allergy hazards that you may, personally, be sensitive to.