All items are sold AS IS. They are imperfect handcrafted items and colors may not be exactly as they appear on the monitor. Therefore, absolutely positively *NO* returns for cash back.

That being said, if you have a problem with your order please contact me and I will do the best I can to resolve it.

Paypal from verified accounts only. Payment is due at the time of purchase.

Shipping is First Class USPS (unless the total package weighs more than 13oz, then it is automatically upgraded by the USPS to Priority). I will confirm shipping through Etsy the day the package leaves my hands and enters the hands of my postal carrier.

Insurance available upon request. If you would like insurance or an upgrade to priority shipping, message me BEFORE purchasing the item.

Requests vs Custom

Requests for items for me are like song requests to a DJ, sometimes they'll go through and you'll hear the song and sometimes the song doesn't fit the feel of the set. A request might inspire me, but it will not guarantee I'll make the item.

Custom orders, on the other hand, are different. A custom order will require a 50% deposit and that deposit will guarantee I make the item. All items for custom orders will have a quote sent and a price agreed to. For all custom orders I will take pictures for your approval before shipping.

Custom dragons start at $50 for 2 colors (body and embellishment) and go up from there.

Custom wire wrapping can happen one of 2 ways:
1. You send me an item to wrap (first taking pictures of it and emailing me so I can make sure I CAN wrap it). This requires a 30% deposit plus the item.

2. You have me obtain a specific item (stone, color of glass, etc) to wrap. This requires a 50% deposit and has a minimum cost of $45.

PLEASE NOTE: My wire wrapping style is very organic. This means that though I can follow stylistic guidelines I will never repeat a pattern exactly. Don't even ask "can you do one exactly like this but in another color." The answer is - No, I can't. I won't even try because it would steal from the uniqueness of the original piece.

Basically: If you are asking for a custom piece from me it is because you like my style of work overall, not because you saw someone else's work and think I can do the same thing for less.