~~ Information We Collect ~~

To fulfil your order, you must provide us with your name, email address, postal address, payment information, and details of the product that you’re ordering (all of which you authorised Etsy to provide to us). You may also choose to provide additional personal information (such as for a custom/personalised order), if you contact us directly.

~~ Why We Need Your Information and How We Use It ~~

We rely on a number of legal bases to collect, use, and share your information, which include:

- providing our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time should you wish to, such as by signing up for our mailing list;
- to comply with a legal obligation or court order or in connection with a legal claim if necessary, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with obligations under the Etsy Seller Policy and Terms of Use.

~~ Information Sharing and Disclosure ~~

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances:

- We share information with Etsy, as necessary to provide our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- We engage certain trusted third parties to provide services to the shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
- If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
- We may collect, use, retain, and share your information if we believe it reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and any other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers or others.

~~ Data Retention ~~

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 6 years.

~~ Your Rights ~~

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights generally apply, certain rights apply only in limited cases:

- You may have the right to access and receive a copy of your personal information retained by contacting us using the contact information below.
- You may also have rights to change, restrict our use of, or delete your personal information.
- Absent exceptional circumstances (when required to store data for legal reasons). We will generally delete your personal information upon request.
- You can object to (i) the processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless there are compelling and legitimate grounds to continue using that information, such as required need for legal reasons.
- If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

~~ How to Contact Us ~~

For purposes of EU data protection law, I, Claire Edwards, am the data controller of your personal information. If you have any questions or concerns, you may contact me at dreamieinabottle@gmail.com.