DreamyRaccoonSale

Vintage finds straight from Europe.

Europe

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Dear friends, due to rising numbers of COVID infections orders will be shipped TWICE A MONTH --- on the 2nd and last Friday of each month. Also, please note that due to the pandemic postal services are overwhelmed and delivery could be slower than expected. Thank you for your understanding & stay safe! 💛 🎁

Announcement

Last updated on Mar 12, 2021

Dear friends, due to rising numbers of COVID infections orders will be shipped TWICE A MONTH --- on the 2nd and last Friday of each month. Also, please note that due to the pandemic postal services are overwhelmed and delivery could be slower than expected. Thank you for your understanding & stay safe! 💛 🎁

Items

636 Sales
 

All Items

Mariann

Contact shop owner

Mariann

Reviews

Average item review
5 out of 5 stars
(128)
See reviews that mention:
Quality 11 Shipping 38 Customer service 27

About DreamyRaccoonSale

Sales 636
On Etsy since 2015

Vintage clothes, decor and cutlery with history from me to you

Hi everyone! I'm Mariann, I love everything old and vintage especially the unique and funky Soviet stuff I grew up with. I'm here to share my love for them with you 💛

Shop members

  • Mariann

    Owner

    Hi there! Love to have you here! YOU ROCK!

Shop policies

Last updated on March 15, 2021
Welcome to DreamyRaccoonSale! We offer Soviet Russian vintage from the 1940s-1980s.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
1) Can I return an item?

Items are returnable however the buyer is responsible for the return shipping fee(s). If the shipped items are faulty upon arrival, you are entitled to a refund for only the item, not the shipping fee. If you happen to have any problems with the received item(s), please be so kind as to message me for I'm sure that we can fix the issue!

For more information please read subsections 2)-5)

2) What if the item is faulty or broken upon arrival?

If an item is faulty or broken upon arrival you are required to do the following:

a) Take a photo of the faulty item(s) and send it to the seller;
b) If there are no visual flaws or if the item is not broken please state your concern.

The extent of the refund will be decided case-by-case. If the item(s) is/are all broken, you will be fully refunded to the PayPal or credit/debit card you used to purchase the item(s). If some of the items are broken and some intact, the customer will be partially refunded. But again, this depends on the particular case.

I will always try to send you a replacement. This is not always possible because vintage items are one of a kind but replacements can happen.

If the customer is to be refunded the refund will be done from the seller's side in 5 business days, the exact refund speed depends on the card processor and other payment service providers.

3) Am I eligible for a refund if I receive my order and I am not satisfied with how it looks?

If the item does not show flaws after delivery or is not broken but rather the customer is not satisfied with the look of the goods, the customer is not eligible for a refund. All pictures are taken of the items as they are. The photos are unedited so as to give the best and authentic feel to the items listed.

All flaws and defects will be described in detail in the product description. If the customer disregards the product description and purchases an item that has its flaws described, the customer is not eligible for a refund. By purchasing an item the customer agrees having read the product description and agreeing to the quality of the item(s) in question.

4) Can I return an item if I don't like it or how it looks?

Yes, you can. If you want to return an item for any reason, the customer is responsible for any and all shipping fees and additional costs relating to the return of goods. If a customer would like to return an item they would need to notify the seller within 14 days from delivery.

The order the customer would like to return would need to be shipped back to the seller within 30 days from delivery. Shipping fees that are applied when returning an item to the seller are non-refundable and the seller is not liable for these expenses stemming from the customer's own wish to return said goods.

The item(s) you want to return must be returned in the condition they were sent in, i.e. intact and without additional flaws that were not described in the listing, described by the customer upon receipt of the goods or visible in the initial product images prior to purchase.

The customer who wants to return an item is responsible for packing accordingly and has to do their due diligence when packing and shipping. The order has to be shipped in a proper envelope or cardboard box that is lined with bubble wrap, packing paper etc. The items have to be carefully packed with bubble wrap, airbags, styrofoam packing peanuts and other packing materials so as to ensure international and intercontinental safe delivery.

The refund for the item would be processed once the returned order has been received by the seller and the seller has deemed the returned item(s) quality acceptable. Upon receiving the returned item the customer would be refunded only the price of the item itself. As stipulated before, the shipping fees the customer paid to return the item to the country of origin (i.e. Estonia) are non-refundable.

5) Can I withdraw/cancel a transaction after I have paid for the order?

Yes, you can but only with the prerequisite that the item has not been shipped yet. Please keep in mind that I ship all orders between 1-3 business days. If you make a purchase and you wish to cancel the transaction you have to notify me before 9AM EET the next business day.

For example, if you were to make a purchase on a Friday, you would have to notify me of your wish to cancel the transaction before Monday morning 9AM EET.

Your order will be shipped unless the customer notifies the seller of wanting to cancel the transaction. Cancelling an order is not possible after the order has been shipped.
Payment
1) What are the accepted payment methods?

The accepted payment methods are PayPal, credit or debit card, Etsy gift cards and other payment methods accepted by the Etsy.com platform. Other payment methods not supported by Etsy.com are not accepted.

2) Am I eligible for a discount if I am a return customer?

Yes, you are! If you are a return customer you will get 10% off your next order. You will receive an automated email with a discount code after your first purchase. You can then use this code on your next order.
Shipping
NB!! ALL U.S. ORDERS!!! As of Oct 1st 2015, USPS does not track international registered mail from over 120 countries around the world and that is also why you cannot track your order.

Sources:

a) https://about.usps.com/postal-bulletin/2015/pb22424/html/info_002.htm
b) http://faq.usps.com/?articleId=1437076354655

1) What are the shipping fees to my country?

Shipping fees go up the more an item weighs. The weight of each item should be listed in its respective description.

2) Do you offer combined shipping?

Yes, I do. Shipping fees and combined shipping fees have been calculated for absolutely every item listed. It is safe to go ahead and make a purchase without contacting me beforehand. Your order will be shipped as one parcel and shipping will be combined if you make one large purchase or multiple separate purchases in one day. Shipping overages in excess of $2 will be refunded.

3) How long will it take for an item to be shipped?

Everything will be shipped within 1-3 business days. All items will be shipped as regular mail and will not have a tracking number. Tracking numbers are only provided via shipping upgrades. You can choose a shipping upgrade (i.e. the option to have your order shipped with a tracking number) when finalizing your purchase.

Item(s) will be shipped solely to the address the customer has provided on their placed order. Please make sure it is correct. For more information regarding re-routing, what to do if you have provided the wrong address or have forgotten/are unable to pick up your order please see clauses 6 and 7.

4) How long will it take for a package to reach me?

Delivery can take up to 2-12 weeks depending on where the customer wants the package to be sent. All items will be shipped by the Estonian Postal Service. It usually takes 7-14 days for packages to reach their destination within Europe and up to 30-90 days to reach anywhere else, e.g. the United States. Exact delivery speeds depend on the postal services and are not something that can be expedited. Orders could be subjected to customs which may also further delay delivery in the respective country of receipt.

So far it has taken two weeks for an item to reach its European destination, three weeks to reach the US and Australia and three weeks to a month to reach South America and New Zealand. It has taken 5 days for a package to reach South Korea and a week to reach Japan but it definitely might take longer.

If a customer needs an order for a specific date please keep these delivery dates in mind. Expedited shipping is not possible due to our country's small market simply not offering this service.

5) It's been too long and I haven't received my item! Where is it and what now?

All orders will be shipped via regular mail meaning the customer will not receive a tracking number. Tracking numbers are only provided via shipping upgrades. You can choose a shipping upgrade (i.e. the option to have your order shipped with a tracking number) when finalizing your purchase. International registered mail parcels are not considered lost until 45 business days have passed since shipment was made.

If a registered mail order has not arrived in 45 business days the customer will receive a full refund for their order.

The seller is not liable for any damages or losses if the customer does not choose a shipping upgrade for their order (i.e. that the order will be shipped via registered mail). If an order is placed without paying for a shipping upgrade for the tracking number, the customer becomes eligible for a refund if the order has not arrived in 60 business days.

6) I've entered the wrong shipping address! Can I change it and what happens next?

Orders will always be shipped via regular mail meaning without a tracking number. Tracking numbers are only provided via shipping upgrades. You can choose a shipping upgrade (i.e. the option to have your order shipped with a tracking number) when finalizing your purchase. If it happens that the customer has entered the wrong address or they will be moving soon etc. and they have not purchased a shipping upgrade (i.e. the tracking number) there is not much to do aside from contacting their respective postal service and ask for advice.

If it happens that the customer has entered the wrong address or they will be moving soon etc. but the customer has chosen the shipping upgrade for registered mail (i.e. paid for the tracking number), the best course of action would be to provide the postal service with the tracking number and request the parcel to be re-directed to the correct address. The seller is not liable for any damages or losses if the customer does not choose a shipping upgrade (i.e. that the order will be shipped via registered mail).

I can track most European orders (the UK's Royal Mail does not usually provide information for registered mail once the order has reached the UK) and will notify the customer via e-mail or through Etsy conversations if I happen to notice that an order is deemed "undeliverable" because of a wrong delivery address.

If an order is shipped to the US and the customer has provided the wrong address the customer has to contact their postal service, provide the postal service with the tracking number and request the parcel to be re-directed to the correct address.

Please be so kind as to note that as of Oct 1st 2015 USPS does not track international registered mail from over 120 countries around the world and that is also why you cannot track your order on USPS' website.

Sources:

a) https://about.usps.com/postal-bulletin/2015/pb22424/html/info_002.htm
b) http://faq.usps.com/?articleId=1437076354655

The seller is not liable if USPS or other countries' postal services are not able to trace an order because of the postal service's respective policies and as a result of this the customer is not able to reroute their order.

If the customer is not able to reroute the order to the correct address for any reason the customer is eligible for a partial refund only if:

a) the order is returned to its country of shipment i.e. Estonia and;
b) the returned order is intact and without flaws (I will provide images of the item to the customer as proof)

If points a)-b) are met, the customer will receive a partial refund where shipping fees will be deducted from the order total. If the listing's shipping fees are stated as free of charge, the seller will provide the customer with a scanned image of the shipping receipt to prove how much actual shipping was. The shipping fee will then be deducted from the total price of the item.

For example:

An item costs $50 and shipping is $10, making the total $60. The customer provides the wrong address and the order is returned by the postal service to the country of origin. Thus the customer will receive a partial refund of $50 because the customer is responsible for providing the wrong address. The seller will always ship to the address provided by the customer. It is not the seller's responsibility to make sure that the address is correct. If the customer would still like to purchase an item after it has been returned to the country of origin the customer is required to pay for the shipping fees.

7) I've been away on holiday/for work etc. or forgot to pick up my order.

If the customer is unavailable for any reason or has forgotten to pick up their order it is up to the customer to stay in touch with their postal service or make sure that they will receive their order. The seller is not liable in situations like these. The customer is eligible for a partial refund only if:

a) the order is returned to its country of shipment i.e. Estonia and;
b) the order returned is intact and without flaws (I will provide images of the item to the customer as proof).

If points a)-b) are complied with then the customer will receive a partial refund where shipping fees will be deducted from the order total. If the listing's shipping fees are stated as free of charge, the seller will provide the customer with a scanned image of the shipping receipt to prove how much actual shipping was. The shipping fee will then be deducted from the total price of the item. See last paragraph of clause 6) for exact refund process.

8) I really need an item, can I pay in instalments or after it has been shipped?

Payments in instalments are not accepted. Orders will not be shipped until payment has cleared.

9) Do you offer expedited shipping?

Unfortunately not as this service is not available in the country of origin (Estonia) due to the small market and the general lack of need for this service in the country.

10) Will I have to pay taxes or import duties/fees?

The buyer is responsible for any customs duties or fees that may apply.

11) How do you ship and how do you package?

Smaller items such as clothing, pins and unbreakable kitchenware will be sent in security envelopes that have bubble wrap lining. The envelopes are all made of recycled paper.

Kitchenware and larger orders will be shipped in sturdy cardboard boxes. Wallpapers will be shipped in sturdy cardboard tubes or cardboard boxes.

Items will be gift wrapped with packing paper and bubble wrap. All items will be shipped by the Estonian Postal Service also known as Omniva.

12) Do you ever go on holiday? What happens if I purchase something when the seller is away?

If it happens that the seller happens to be away or on holiday then it will be noted in the shop banner along with the duration estimate in days or weeks. If you happen to make a purchase within the time period when the seller is away, you will receive a note stating the following information:

a) that the seller is away at the moment;
b) the exact date by which the seller will return;
c) that your order will be shipped in 3-5 business days following the day after the seller returned.

The customer will be notified if it happens that the seller has to extend their leave. The customer has the right to cancel their order if they wish. If the customer would like to go ahead with their purchase despite receiving notice that the leave has to be extended, the order will be shipped in 3-5 business days following the day after the seller returned.
Additional policies and FAQs
1) I would really like to see some more pictures of an item! Would it be possible for you to send some?

Yes, sure! Just write to me and I'll send you some additional pictures in 2-3 business days. Just specify what angle you would like to see the item from.

2) What type and quality items do you offer?

I offer vintage items mainly from 1940s-1980s Soviet era. Some Scandinavian vintage can be found as well from the 1960s-1980s.

The vintage I offer are all high quality. Clothing is new with tags and new old stock most of the time. All clothes items are clean and without holes or other flaws. Kitchenware is mostly used but in very good condition without flaws, i.e. without missing chips or broken handles. If any items happen to have any flaws it will be stated in the item description. If I discover a flaw with an item after a customer has purchased it, I will contact the customer and do the following:

a) provide high resolution images of the imperfections;
b) ask the customer if they would still be interested in the item despite the imperfection

I do not sell items that I would not want to use or wear myself.

3) Can I reserve an item(s)? For how long?

Yes, you can! Items can be reserved for 3 business days excluding weekends. After 3 business days have passed and the customer has not finished his/her purchase, the items previously reserved will become available for the next customer.