DressGreen

Unfortunately, due to the nature of these products, DressGreen cannot accept returns. It is important to me that every customer is satisfied with their order, so if there is any issue, please contact me to discuss a replacement or credit.

DressGreen currently accepts all major credit cards, PayPal payments, and Echecks submitted through PayPal. If you pay by Echeck, your order will be shipped after the check has been cleared. You can contact me by convo or at DressGreen [!at] gmail.com if you have any questions.

MICHIGAN RESIDENTS: Unfortunately, since DressGreen is a registered business, all Michigan residents will be charged 6.0% sales tax.

***All shipping rates were increased by the USPS on January 27, 2013***


*GENERAL INFO: I ship all orders to the address provided through Etsy. If you would like your package sent to a different address, please be sure to make a note in the "Message to Seller" section when you are checking out or send me an email letting me know. DressGreen cannot be held responsible for packages that go missing through the postal system - if you are an international customer, or have had issues with non-delivery in the past, please contact us to add Insurance on to your order!

*US SHIPPING: All orders are shipped by either USPS First Class or Priority Mail depending on the weight. Orders are generally shipped within 2-5 business days after payment is received, and always include free delivery confirmation within the US. (**DressGreen packages and ships orders every day of the week except Saturday and Sunday**). On some rare occasions, orders may take up to 10 business days to ship after payment is received. If you would prefer Priority or Express Shipping, you can contact me before placing your order for a shipping upgrade. If you have ordered several heavy items with higher shipping rates, DressGreen will automatically ship your order in a flat-rate USPS Priority Mail box to cut down on shipping costs, and refund the difference to you.
And we all know that sometimes things can go wrong with the mail system, so if you would like to purchase insurance please let me know at the time of order. We cannot be held responsible for a missing package *if our delivery confirmation number confirms that your package was delivered* - if you have had packages go missing before, please consider purchasing insurance for your order!

*INTERNATIONAL SHIPPING: The buyer will be responsible for any and all duties, customs, local handling, and brokerage charges that may be incurred - please contact your individual country's post office for more information. It’s not always easy to estimate international shipping for every country, so feel free to contact me with a list of the products you would like to purchase and I can put together a special order for you with the combined shipping costs. Also note that international shipping can take anywhere from 2 weeks to 8 weeks depending on your country's postal system and local holidays - if you would prefer to have your order shipped by Express Mail, please contact me for an estimate.

*CANADIAN CUSTOMERS: Please note that I've had several reports of longer-than-normal shipping times to Canada. The local post office has suggested that Canadian customs may be holding more packages than usual, resulting in *5-6 weeks* for packages to arrive at their destination. Also, since these are cosmetic products, I've been informed by the Post Office that they may encounter more issues with customs officers than other non-cosmetic imports. This is not always the case, and delivery times can vary drastically from package to package. Please have patience with your local post people!

*EXPEDITED PROCESSING & SHIPPING: If you're in a rush and need your order by a certain date, please contact me *before* checking out for time estimates and expedited processing fees.

*ADDITIONAL INFO: The shipping charges shown reflect the actual shipping cost as nearly as we can estimate it (we do not charge extra handling costs). If shipping has been overestimated by a notable amount, we will always refund the difference to you. To cut down on waste, invoices are not generally sent with orders, but can be included upon request at the time of purchase. If you would prefer your order packed "Green" (i.e. sans the extra paper and ribbon, and packed with reused boxes and wrap), please just let us know!

*INGREDIENT SENSITIVITIES: DressGreen is a proponent of truth-in-labeling, and each item description contains the full ingredient listing. If you are unsure of allergies you may have to any of the ingredients, please consult a physician before using. All essential oils are used at skin safe rates, but please be aware: if you are pregnant or breastfeeding, certain essential oils should be avoided; if you have sun sensitivities, please note that citrus essential oils such as lime and lemon may cause photosensitivity; there are several essential oils that should not be used on children. If you have any serious health conditions, please consult your physician before using any product containing essential oils.

Please be aware that DressGreen products are not medications, and should not be used to prevent or treat any medical conditions. And although they may look and smell tasty, all DressGreen products should only be used topically and should never be ingested.

Like all skin care products, DressGreen products do have a shelf life. For best results I recommend using most products within one year from the date you receive them, while products that do not contain a synthetic preservative should be used within six months of being received.


Thanks so much for visiting DressGreen! Please feel free to contact me with any questions, suggestions, or even stories you would like to share at DressGreen [!at] gmail.com.