DriftedSeasons

All Sterling Silver jewelry is designed to be cleaned in Sterling Silver cleaner. Most stones will be fine when dipped in liquid Sterling Silver cleaner, but never assume the stones in your piece are okay to clean with cleaner. There are gemstones that are treated, coated, or porous that can NOT be cleaned the traditional way, so always ask or research before cleaning.
Pearls are never to be cleaned in any cleaner solution, only by hand with a cloth. It is always recommended to take your jewelry to a professional if you have any questions.

Yes, the packaging is mostly recyclable! I use padded mailers from EcoEnclose that are 100% recyclable. The kraft jewelry boxes can be recycled as well, but not the yarn.
Each order is packaged in a kraft jewelry box with padding to help protect the jewelry. The boxes are then packaged in a padded mailer and sealed. If the order amounts to multiple items that do not fit in one jewelry box, I will package the items in two boxes so the jewelry is not crammed and possibly get damaged. The kraft boxes are completed with a business card, care instructions, and a thank you note. For info on gift wrapping, please see the "Gift Wrapping" FAQ.

I can offer customized pieces if you send me a message first. I need to approve the custom request BEFORE you purchase a custom listing.

Customs are NONREFUNDABLE regardless. Once the item is sent, changes are not allowed and I can not refund any monies due to the time and materials put into creating a one-of-a-kind piece. So please, be confident in the custom you are committing to BEFORE purchasing.

A 50% NONREFUNDABLE deposit will be required to get the custom started. The final 50% will be required BEFORE item is shipped. If this final payment is not made/received within 1 week of me contacting you to let you know your listing is available, then you are forfeiting your custom and initial deposit and I will cancel your custom request.

Important: Repairs are free of charge if I determine it's a design flaw or material failure. If item was damaged from customer misuse/mishandling then there will be a small charge, which is handled on a case by case basis.
If this unfortunate thing happens, just contact me via Etsy convo or email me at driftedseasons@gmail.com so we can see what happened.
You will be required to send me photos. If it's repairable I will let you know and you send it back to me in the original black box it came in and you pay for return shipping. Once repaired, I will ship it back to you after repair charges have been paid, if applicable, and with free first class shipping.

If you need extra gift wrapping, please send me a message BEFORE ordering so we can figure out the details and make sure it's a viable option. If you check the "Gift Wrap" box without contacting me, I will wrap the box in decorative tissue paper and fancy ribbon.