dropdeaddollface's Shop Policies
Welcome to Drop Dead Dollface!
Thank you very much for visiting my shop. Please read all my policies throughly and feel free to message me with any questions.
I will respond to your messages in the order I receive them. I feel it's very important to respond to any questions you may have about my shop or any products you may see. So please feel free to contact me and I will get back to you within 24hrs. ♥
I accept all major Credit/Debit cards and PayPal. Payments are due at the time of purchase.
♥ PROCESSING TIME is 3-5 business days (this does not include weekends or Holidays). Custom orders may take longer please convo me for processing time.
♥ Orders are shipped via USPS First-Class Mail and usually takes 2-5 business days to arrive once mailed, but can take longer. Priority shipping is available for an extra charge if you need your item quickly, please convo me prior to placing your order so this can be discussed and a custom listing set up. Please ensure your Etsy address matches your Paypal shipping address.
♥ International orders ship First Class mail. If you would like your package faster convo me for a custom listing. You are responsible for any customs fees. Please note that I do charge a handling fee for international orders.
♥ Drop Dead Dollface is not responsible for packages that are damaged, lost or stolen. I do offer insurance for an additional charge but it is not required. If you want insurance for your item please let me know so I can adjust your invoice.
♥PLEASE MAKE SURE YOUR ADDRESS IS CORRECT, I AM NOT RESPONSIBLE FOR ANY LOST PACKAGES, DUE TO INCORRECT INFORMATION GIVEN.
♥All Shipping costs are final.
Refunds and Exchanges
All hair clips and accessories sales are final due to the nature of the products, but there are always exceptions. This is truly one of my passions so it is crucial that every customer is satisfied with their product. If you are unhappy with your purchase, please contact me within 2 working days after you have received the item and we will work together to come up with a solution. ♥
Additional Policies and FAQs
Please message me for pricing regarding custom pieces. Please allow 5-10 days to complete.
Last Updated November 28, 2012