DUKEandFOX

Everyday Personalized Dog Collars & Custom Accessories

Johnson City, Tennessee On Etsy since 2016

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

DUKEandFOX

Everyday Personalized Dog Collars & Custom Accessories

Johnson City, Tennessee | 37,839 Sales

Announcement    Gift cards available at www.dukeandfox.com
Most Collars ship after a 5-10 business day production time as each item is made to order. Free domestic shipping for orders over $35


*****OUR PRODUCTION TIME MAY EXTEND PAST THE STATED 10 BUSINESS DAYS.*********

Announcement

Last updated on Sep 8, 2020

Gift cards available at www.dukeandfox.com
Most Collars ship after a 5-10 business day production time as each item is made to order. Free domestic shipping for orders over $35


*****OUR PRODUCTION TIME MAY EXTEND PAST THE STATED 10 BUSINESS DAYS.*********

Items

 

All Items

Candace Meade

Contact shop owner

Candace Meade

Reviews

Average item review
5 out of 5 stars
(6938)
See reviews that mention:
quality 1200 shipping 306 customer service 336

About DUKEandFOX

Sales 37,839
On Etsy since 2016

Shop members

  • Candace

    Owner, Creator, Designer

  • Pennie

    Creator

  • Brandi

    Creator

  • Jasmine

    Creator

Shop policies

Last updated on September 8, 2020

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
No returns or exchanges unless approved, as each item is made to order. If there is an issue with your order, please contact us. If we do agree to a return, shipping will be deducted from the refund if applicable.

If we made a mistake on the order, such as a name replaced or incorrect thread color, we will send a replacement, but it will be as ordered, we will not send a replacement in a different size, pattern, etc, for sizing issues see the policy below.

Personalized items are non refundable.

Due to the nature of dogs being dogs, our collars are not guaranteed and do not have warranty, but we have high quality standards so please send us a message with any issue you may have.

If you’re not happy with your item please contact us within 5 business days concerning your order.
Payment
Orders are non refundable unless it is pre-approved or an error on our part.

Orders cannot be canceled.

Exchanges will not be accepted unless approved.
Shipping
Check the item details and shipping information to see when your item is due to ship. Most collars ship within 5-10 BUSINESS days, but this timeframe changes frequently and is extended during holidays. We ship using USPS First Class or Priority with tracking numbers.

If we have to reship a returned item due to an incorrect address being provided the customer is responsible for the shipping cost.

International orders maybe subject to customs fees in addition to regular shipping charges that is to be paid by the customer receiving the order.

We are happy to ship to any country! Just send us a message and we can give you a quote and add your country to the list!
Additional policies and FAQs
For collars make sure to read the item detail and provide all the needed information. For personalized items please include the name, thread color, and font choice. Please double check to make sure you provided the CORRECT spelling for name and correct number. If you do not leave the information needed your collar will be made as pictured or your order will be canceled.

The item will not be replaced at our expense if you provided incorrect information or are not happy with your font and thread choices.

If you need proofs or pictures of fabric with threads please send me a message prior to purchase for more information.

More information

Last updated on Sep 12, 2020
Frequently asked questions
Sizing details

For collar sizing please see the size chart included in the listing photos. I am happy to customize sizing for you if you feel the chart doesn't fit your pet. Do not order a collar too large or the name and number will be covered up.

Care instructions

A fabric protectant spray will help keep your collar cleaner for longer. Spray before use (not while on dog)!

For collars, machine wash on cold in xthe delicate cycle with buckle closed and in a lingerie bag or pillowcase (to prevent snagging of embroidery) with color safe laundry detergent and lay flat to dry.

When will my item ship?

CHECK THE SHIPPING DETAILS AND LOOK AT YOUR RECIEPT, it shows when your item is due to ship. We stay extremely busy and try our best to meet the ship by date listed on your receipt.

Collars typically ship after 5-10 business days.
Bow ties and flowers usually ship after 3 business days.

What are quality of the collars?

The medium 1" to XXL collars are made with a heavy duty quality nylon with a 4200 pound tinsel strength, cotton with an interfacing for durability, a welded D ring, quality plastic contoured side buckle, and a wide mouth triglide....and then its triple stitched with quality thread.

Our XS to Medium 5/8 are made with lightweight nylon...this is strong and more importantly lightweight for little necks.

Although we have great quality collars, we do not offer a warranty due to dogs being dogs.


For use only on dogs. Not for tie-out. Sizing should allow room for 2 fingers to fit between the item and the neck. To avoid risk of ingestion or entanglement, supervise pet when using this collar. Not for use during containment or crating

Can I add a number to my collar?

Phone numbers are added directly following the name.

For 1" and 1.5" wide collars, the number is smaller than the name.

For 5/8" wide collars, the number is the same size as the name.

Can you make a leash to match my collar?

Yes! Purchase this listing: https://www.etsy.com/listing/501975852/matching-leash-dog-leash-4-ft-leash-5-ft

Can you make a matching bow tie?

Yep! Purchase this listing: https://www.etsy.com/listing/520599359/the-perfect-dog-collar-bow-tie-dog-bow

PLEASE READ ITEM DETAILS AND SEND QUESTIONS VIA MESSAGE

All information pertaining to your order is in the item details. Font chart, thread colors, & size chart are in the item listing photos.

Please ask questions via a message prior to purchase, if you leave a question in the "notes to seller" section at checkout I may not see the notes until it's due to be made and shipped.

Can I request a special fabric?

Send us a message and we will work together to find the perfect design!

Can I add an engraved buckle?

Yep, here’s the link: http://etsy.me/2iaSfL0