DUKEandFOX

Everyday Personalized Dog Collars & Custom Accessories

Johnson City, Tennessee

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Gift cards available at www.dukeandfox.com
Collars ship after a 5-7 business day production time as each item is made to order (excludes weekends and holidays) . Free domestic shipping for orders over $35

Announcement

Last updated on Jun 25, 2021

Gift cards available at www.dukeandfox.com
Collars ship after a 5-7 business day production time as each item is made to order (excludes weekends and holidays) . Free domestic shipping for orders over $35

Items

 

All Items

Candace Lacey Meade

Contact shop owner

Candace Lacey Meade

Reviews

Average item review
5 out of 5 stars
(10683)
See reviews that mention:
Quality 1979 Shipping 508 Customer service 514

About DUKEandFOX

Sales 59,486
On Etsy since 2016

What does your dog say about you?

Your dog says so much about you; your personality, sense of style. And so does your dog's fashion. Duke & Fox® is committed to bringing fit, form and function to you and your fur baby's fashion sense. And the more personality, the better. We want our custom fabrics and patterns, fonts, and even the hardware to say something about your pup. Dogs have an uncanny way of spreading joy and happiness everywhere they go and to everyone they meet, and we want to help in that joy journey.

That is why we here at Duke & Fox® are committed to unmatched quality in workmanship and customer service. And why we have so many repeat customers, and new customers from other competitors. You are an extension of our dog family. We laugh, and cry with you in our correspondences, and so enjoy your stories in your messages and reviews. They fill us with passion and love which we redirect back into every item we make for you. We get it. Because we love our fur babies too. Dogs deserve the best because they show us love unconditional. Let us send some love your way to you and your four legged friend.

Shop members

  • Candace

    Owner, Creator, Designer

  • Brandi

    Creator, Manager/Lead Production

  • Jasmine

    Creator, Asst. Manager

Shop policies

Last updated on June 17, 2021

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
No returns or exchanges unless approved, each item is made to order. If there is an issue with your order, please contact us. If we do agree to a return, shipping will be deducted from the refund if applicable.

If we made a mistake on the order, such as a name or incorrect thread color, we will send a replacement, but it will be as ordered, we will not send a replacement in a different size, pattern, etc.

Personalized items are non refundable.

Due to the nature of dogs being dogs, our collars are not guaranteed and do not have warranty, but we have high quality standards so please send us a message with any issue you may have.

If you’re not happy with your item please contact us within 5 business days (1 week) concerning your order.
Payment
Orders are non refundable unless it is pre-approved or an error was made on our part.

Orders cannot be canceled.
Shipping
Check the item details and shipping information to see when your item is due to ship. Most collars ship within 5-10 BUSINESS days. We ship using USPS First Class or Priority (if upgraded or weighting more than 1 lb.) with tracking numbers.

If we have to reship a returned item due to an incorrect address being provided the customer is responsible for the shipping cost.

International orders maybe subject to customs fees in addition to regular shipping charges that is to be paid by the customer receiving the order.

We are happy to ship to any country! Just send us a message and we can give you a quote and add your country to the list! Or skip the hassle and go to dukeandfox.com
Additional policies and FAQs
www.dukeandfox.com
5-10 business day production time (excludes holidays & weekends).
All items are handmade to order, regardless if personalized.
Please see the size chart in the photos of the collars ~ DO NOT SIZE UP, embroidery will be covered, our size chart is accurate with "wiggle room."
One name and phone fit best for embroidery, if you would like more than that we recommend an engraved buckle.
We do not offer cancelations due to items being made to order but, we can do our best to accommodate changes if requested before we start production.
We make the collars as pictured or at our discretion unless noted otherwise, if you don't note thread color we will choose what we feels works best with the pattern.

More information

Last updated on Aug 7, 2021
Frequently asked questions
Sizing details

For collar sizing please see the size chart included in the listing photos. We are happy to customize sizing for you if you feel the chart doesn't fit your pet. Do not size up, our size chart allows for wiggle room. If you size up then the embroidery will likely be covered.

Care instructions

A fabric protectant spray will help keep your collar cleaner for longer. Spray before use (not while on dog)!

For collars, machine wash on cold on delicate with buckle closed and in a lingerie bag or pillowcase (to prevent snagging of embroidery) with color safe laundry detergent and lay flat to dry.

When will my item ship?

Collars & leashes typically ship after 5-10 business days.
Bow ties and flowers usually ship after 1-3 business days.

Quality of Collars:

The medium 1" to XXL collars are made with a heavy duty quality nylon with a 4200 pound tinsel strength, cotton with an interfacing for durability, a welded D ring, quality plastic contoured side buckle, and a wide mouth triglide....and then its triple stitched with industrial quality thread.

Our XS to Medium 5/8" wide collars are made with lightweight nylon and the same parts listed above.

Although we have great quality collars, we do not offer a warranty due to dogs being dogs.

For use only on dogs. Not for tie-out. Sizing should allow room for 2 fingers to fit between the item and the neck. To avoid risk of ingestion or entanglement, supervise pet when using this collar. Not for use during containment or crating!

Can I add a number to my collar?

We can add 1 phone to embroidered collars & more info on an engraved buckle upgrade.

Phone numbers are added directly following the name if embroidered.

For 1" and 1.5" wide collars, the number is smaller than the name.

For 5/8" wide collars, the number is the same size as the name.

PLEASE READ ITEM DETAILS AND SEND QUESTIONS VIA MESSAGE

All information pertaining to your order is in the item details. Font chart, thread colors, & size chart are in the item listing photos as well as all the upgrades & links you'd need for flowers, buckles, leashes, etc.

Please ask questions via a message prior to purchase, if you leave a question in the "notes to seller" section at checkout we will not see the notes until we work through our active queue.

Can I request a special fabric?

Send us a message and we will work together to find the perfect design! We do our best to find custom patterns but, we do not offer trademarked/copywritten patterns.

Wholesale availability

We are happy to offer wholesale accounts with low minimums...as a small business we know this matters! Send us an email at info@dukeandfox.com

Can we add an engraved buckle? Matching Leash? Flower? Martingale? Etc..

We offer many upgrades & matching accessories and those links can be found in the item details/description of each listing.

Are flowers included?

No, as noted in photos, flowers are not included and the link can be found in the item details/description in each listing.