DUKEandFOX

Everyday Personalized Dog Collars and Accessories

Nickelsville, Virginia | 18416 Sales

DUKEandFOX

Everyday Personalized Dog Collars and Accessories

Nickelsville, Virginia 18416 Sales On Etsy since 2016

5 out of 5 stars (3602)

Announcement   Gift cards available at www.dukeandfox.com
Happy New Year! Collars ship after a 5-10 business day production time, each item is made to order.

Announcement

Last updated on Jan 4, 2019

Gift cards available at www.dukeandfox.com
Happy New Year! Collars ship after a 5-10 business day production time, each item is made to order.

Candace Meade

Contact shop owner

Candace Meade

View all 455 items

Reviews

Average item review
5 out of 5 stars
(3602)
See reviews that mention:
quality 557 shipping 169 customer service 188
View all 3602 reviews

Updates

Engraved buckle upgrades available! Just purchase the collar with the “no name” option and then add the engraved buckle upgrade.
View all 30 updates

About

Shop members

  • Candace

    Owner, Creator, Designer

  • Pennie

    Creator

  • Brandi

    Creator

Shop policies

Last updated on December 10, 2018

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
No returns or exchanges unless approved, as each item is made to order. If there is an issue with your order, please contact us.

Personalized items are non refundable.

Due to the nature of dogs being dogs, our collars are not guaranteed and do not have warranty, but we have high quality standards so please send us a message with any issue you may have.
Payment
Orders are non refundable unless it is pre-approved or an error on our part.

Orders cannot be canceled.

Exchanges will not be accepted unless approved.

If an item is not personalized we can work together to find a suitable option for returning/exchanging the item.
Shipping
Check the item details and shipping information to see when your item is due to ship. Most collars ship within 5-10 BUSINESS days, but this timeframe changes frequently and is extended during holidays. We ship using USPS First Class or Priority with tracking numbers.

International orders maybe subject to customs fees in addition to regular shipping charges.

We are happy to ship to any country! Just send us a message and we can give you a quote and add your country to the list!
Additional policies and FAQs
For collars make sure to read the item detail and provide all the needed information. For personalized items please include the name, thread color, and font choice. Please double check to make sure you provided the CORRECT spelling for name and correct number. If you do not leave the information needed your collar will be made as pictured or your order will be canceled.

The item will not be replaced at my expense if you provided incorrect information or are not happy with your font and thread choices.

If you need proofs or pictures of fabric with threads please send me a message prior to purchase.

More information

Last updated on Aug 30, 2018
Frequently asked questions
Sizing details

For collar sizing please see the size chart included in the listing photos. I am happy to customize sizing for you if you feel the chart doesn't fit your pet. Do not order a collar too large or the name and number will be covered up.

Care instructions

A fabric protectant spray will help keep your collar cleaner for longer. Spray before use (not while on dog)!

For collars, machine wash on cold in xthe delicate cycle with buckle closed and in a lingerie bag or pillowcase (to prevent snagging of embroidery) with color safe laundry detergent and lay flat to dry.

When will my item ship?

CHECK THE SHIPPING DETAILS AND LOOK AT YOUR RECIEPT, it shows when your item is due to ship. We stay extremely busy and try our best to meet the ship by date listed on your receipt.

Collars typically ship after 5-10 business days.
Bow ties and flowers usually ship after 3 business days.

What are quality of the collars?

The medium 1" to XXL collars are made with a heavy duty quality nylon with a 4200 pound tinsel strength, cotton with an interfacing for durability, a welded D ring, quality plastic contoured side buckle, and a wide mouth triglide....and then its triple stitched with quality thread.

Our XS to Medium 5/8 are made with lightweight nylon...this is strong and more importantly lightweight for little necks.

Although we have great quality collars, we do not offer a warranty due to dogs being dogs.

Can I add a number to my collar?

Phone numbers are added directly following the name.

For 1" and 1.5" wide collars, the number is smaller than the name.

For 5/8" wide collars, the number is the same size as the name.

Can you make a leash to match my collar?

Yes! Purchase this listing: https://www.etsy.com/listing/501975852/matching-leash-dog-leash-4-ft-leash-5-ft

Can you make a matching bow tie?

Yep! Purchase this listing: https://www.etsy.com/listing/520599359/the-perfect-dog-collar-bow-tie-dog-bow

PLEASE READ ITEM DETAILS AND SEND QUESTIONS VIA MESSAGE

All information pertaining to your order is in the item details. Font chart, thread colors, & size chart are in the item listing photos.

Please ask questions via a message prior to purchase, if you leave a question in the "notes to seller" section at checkout I may not see the notes until it's due to be made and shipped.

Can I request a special fabric?

Send us a message and we will work together to find the perfect design!