metal home decor made in Farmington Arkansas.
dwcmetals' Shop Policies
Welcome to VonChandler on Etsy. I am a small metal sculpting shop in Northwest Arkansas. I focus in all things metal from giant metal scorpions and lions to tiny garden stakes and magnets. You can always find something unusual on VonChandler.
I'm happy to accept Paypal, it really is the easiest way to send and receive money. You don't need to set up a Paypal account to use it! Etsy has provided a handy reference guide on how to do this: http://www.etsy.com/help_guide_checkout.php
Please note that if your are using an e-check on Paypal, it can take up to 7 days to clear, and your purchase will not be shipped until I receive confirmation of payment.
Thank you for understanding that if I do not receive payment OR any communication from you within 24 hours of date of purchase, I will cancel the sale in order to regain my fees.
You don't want to use an online service, no problem. I have a very nice credit card machine in my office. When you check out on Etsy simply select other as your payment option. Include your phone number and state you want to pay by credit card and I will call you personally and get your info safely over the phone. A scanned copy of the customer receipt will follow.
In the modern world these types of payments are frowned upon. Not with dwc metals, I have had very few instances of scammers or failed payments with this method. Send them to my address and I will ship your item.
I ship to the address that is listed on your Etsy receipt. Purchases will ship within 3 to 5 business days typically of confirmed payment. All purchases are hand delivered to the Post Office/Fedex/UPS, but once the package has left my hands I cannot be responsible for losses or damages during shipment.
Refunds and Exchanges
If for ANY reason you are not happy with your purchase, know that I have a 100% satisfaction guarantee. Please convo me BEFORE leaving neutral or negative feedback so I can process a return, exchange, or refund. :)
Additional Policies and FAQs
In order to best serve my customers and their privacy, I will no longer leave feedback unless feedback is received. Keep in mind, however, that Etsy will not allow me to leave feedback if it is 90 days past the sale.
***Again, if there are any problems with your order, please convo me first before leaving neutral or negative feedback. Thanks so much!***
Last Updated March 28, 2015