earringsbylulu's Shop Policies
Welcome to Earrings by Lulu. Thank you for visiting my handcrafted jewelry designs.
I accept Paypal payment. Purchased items will ship after clear payment is received. If you wish to pay by credit card, Paypal will allow you to do that, even if you do not have an account with them. I do require a verified, confirmed address at Paypal. Please let me know if this is a problem.
All items ship USPS First Class. If you would like more expedited shipping, please contact me. Additional shipping charges would apply.
Item will be shipped within 1-3 day of ordering.. and questions please contact me.
Special orders will take longer and will be notified of shipping dated
Refunds and Exchanges
Customer satisfaction is very important to me! I completely understand that purchasing jewelry without being able to try it on and see and touch it seems "risky". No one can be sure that a piece of jewelry will be as flattering on in person as you might imagine it will be. I have no problem with returns. I want my customers to be 100% satisfied and happy with their purchases. If, for any reason, you are not 100% satisfied with your purchase, you may contact me within 3 days of receipt for a return authorization number. I will refund your payment as soon as I receive the jewelry back in its original condition (shipping costs not included). Unauthorized returns will not be accepted. Custom orders are not returnable, but I will do everything possible to work out a satisfactory resolution to all problems on an individual basis. I want your experience to be a 100% positive one
Additional Policies and FAQs
I am happy to ship worldwide. Please note that customs and duty fees are the responsibility of the buyer. *******INTERNATIONAL CUSTOMERS PLEASE NOTE:
Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery are at the discretion of your country's tax and import regulations. I have no way of calculating how much these fees would be, should they occur, and earringsbylulu is in no way responsible for their execution or payment. For any additional information refer to your local customs agency.
Earringsbylulu will not, under any circumstances, misrepresent your purchase at shipping time on the required customs form to avoid possible duty/taxes/VAT. Falsifying the contents of a package to be mailed- by choosing "gift" or "sample"- is a Federal offense which could result in fines of up to $10,000 and/or up to 5 years imprisonment for every offense. Earringsbylulu chooses to work on the proper, prison- and fine- free side of the law.
Please be patient with customs, sometimes it will take up to 6 weeks for delivery.
Earringsbylulu is not responsible for errors in the shipping address provided
I am always happy to discuss custom orders! Please feel free to contact me with any questions or requests
Last Updated January 2, 2012