For any inquiries, please convo me thru ETSY as it is the fastest way to reach me.
Thank you for visiting Earrings Nation and hope you have a pleasant shopping experience.
All the items in my shop are 100% handmade/ hand assemble by us.
All Swarovski Crystals and Swarovski Pearls used in EarringsNation.etsy.com and Earringsnation.com are directly imported from Swarovski Austria.
The bezel wires used to wrap my Swarovski Crystals are high quality plated over brass from Korea.
All the other wires used for my jewelry pieces are high quality plated (in gold, silver and rose gold) non-tarnish wires which are imported from United States.
I believe in quality materials, quality packaging and great customer service. If you have any doubt or are not satisfied with my jewelry or service, please feel free to contact me.
Accepted payment methods
Returns and exchanges
I gladly accept cancellations
I don't accept returns or exchanges
Returns and exchange details
It is the buyer responsibility to check the item condition, once they arrived.
If you have any concern with the items once you received, please convo me within 7 days of receipt of your item/s. If more than 7 days from receipt of the items, or 30 days from the date of shipment whichever is earlier, there won't be any refund, return or exchange as I assume that you are satisfied with your purchase.
2. Personalized hand stamped items.
3. Same items bought in multiple quantities (If you have any doubt, you can purchase one first to see whether they are the ones that you want or not.)
Strictly NO returns of earrings as I only send brand new pairs of earrings to my customers. I do not send returned earrings to all my customers. As most of my customers purchased the earrings for their weddings which is their important occasion, I only want to send brand new pairs of earrings to them.
Thank you so much for your understanding... :)
For Necklaces and bracelets
There will be 30% restocking fee for return items. Return shipping will be paid buy the buyer.
Items shall be returned back to me in their original condition & packaging, with unused condition. Shipping is non-refundable and the buyer has to bear all additional shipping costs (i.e. cost to ship items back to Singapore + cost to ship exchanged items back to you).
Lost Items during transit
I will send the replacement if there is enough time for the item to reach to you. If not, there will be full refund inclusive of shipping charges.
This only applied to items shipped with Registered mail or FedEx shipments only.
Please kindly understand that if the item was shipped with Normal mail (without tracking number), there is no way for us to know the status of your mail. We won't be responsible for lost mail if the buyer chose Normal mail to ship the items.
I can guarantee that you will never receive the broken items as I (Eaindar) personally pack the items. I always make sure the items are in top conditions before putting them in a box.
In the event, that post office mis-handle the item and the item is arrived in broken condition or broken by the customer at first try (within 7 days from the date of receipt), please take the photo of the item and send me the convo ASAP. Then send the item back to me after our communication through ETSY Convo and I'll repair it for you free of charge.
If you need the item urgently and not enough time, I'll ship the replacement item to you free of charge with normal mail but you still have to send back the broken one back to me. Shipping charges to send the item back to me will be paid by you.
If you do not receive the item by 3 weeks from the date posted, please convo me and I'll do the detail enquiry of the status of your mail with Singapore Post Office.
If your purchase is returned to me due to UNSUCCESSFUL DELIVERY, in which you missed the delivery and also failed subsequently to collect from your local Postal Office within the stipulated time with the Notification form, after which the item may be returned to us due to your non-collection, I'll only refund 80% of the item price (exclude shipping charges) as I've spent time for making the items, packing and a trip to post office. The refund will be made only after I've received back the items safely.
Thank you so much for your understanding... :)
Brides : - Please order only if your wedding date is more than One Month away as I need time to make the items and shipping time from Singapore to Overseas take 18 to 25 working business days (exclude Saturday and Sunday). Please mention your wedding date at check out so that I can judge whether the item can reach to you on time or not. Thank you for your Understanding.
We provide 3 types of shipping options as follows:-
* Normal mail (without tracking number). All items will be shipped with this service by default.
* Registered mail (We no longer provide this service as most of the buyers not at home when the mail is delivered.)
All items are handmade and they are made to order. Orders will be shipped within
5 to 9 working business days for single items
8 to 14 business working days for multiple items or custom orders
from the date of payment received.
Orders will be sent to your ETSY transaction address. If you need it to be sent to another address, please drop me a note at check out or you can convo me.
Please keep in mind that Buyers are responsible for any Customs fees or taxes imposed by Customs for an order are separate from the shipping charges.
Customs fees and taxes will vary, and we recommend that you contact your local Customs office should you have any questions or concerns about these fees. And customs fee is totally nothing to do with SHIPPING COMPANY.
All packages shipped from EarringsNation will include a declaration indicating the contents as "Costume Jewelry" "Earrings" "Necklace" "Ring" "Bracelet", with full value for the order listed. A package returned to us due to the refusal of these charges will result in EarringsNation being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed. I am unable to alter the declaration of Custom forms. I apologize for any inconvenience.
Additional policies and FAQs
TARNISH RESISTANT does not mean tarnish free. Our Plated Supplies are meant to last longer than most other Plated Supplies.
As these are FASHION JEWELRY, plated items are not meant to be touched with Moisture, sweat, perfume or water.
Please do not wear them while sleeping, bathing and doing sports.
I want my customers to have 100% satisfaction for their purchase. If you have any concerns/ issues with your purchase, please contact me through ETSY convo BEFORE leaving a feedback. I would be happy to discuss the details and work out a solution with you on your purchase.
I would love very much to receive your feedback as it lets me know the items reached you safely, so please kindly take the time to do so.